Client's Charter Achievements for 2018

NO.SELECTED ACTIVITYSTANDARD CHARTERACHIEVEMENT
JAN-MARAPR-JUNJUL-SEPTTOTAL
1 To organize at least 30 trade promotion activities every 3 months:
  • International Trade Fair
  • Trade and Investment Mission
  • Export Acceleration Mission
  • Promotion Booth
  • International Sourcing Programme
  • In-Store Promotion
  • Exporter's Training Programme
  • Industry Visits
  • Guest Speaker
  • Outreach Programme
  • Courtesy Call
At least 30 activities every 3 months 130
activities
217
activities
180
activities
527
activities
2 To entertain and answer information on trade opportunities within 2 working days. Within 2 working days 138
enquiries
529
enquiries
143
enquiries
810
enquiries
3 To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. Within 1 week 417
applications
45
applications
139
applications
601
applications
4

To ensure the release of publications as follows:

i) MATRADE Online News - every 2 weeks Every 2 weeks 4 issues 6 issues 6 issues 16 issues
ii) MATRADE Leads - every week Every week 6 issues 6 issues 7 issues 19 issues
iii) Up-coming Events Every 3 months 1 issue 1 issue 1 issue 3 issues
5 To update the website within 2 working days upon receiving the updated information. Within 2 working days 79
contents
67
contents
69
contents
215
contents
6 To approve completed Market Development Grant (MDG) applications within 7 working days. Within 7 working days 76
applications
485
applications
577
applications
1,138
applications
7

To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :-

i) Activity 1 / Activity 2 Within 14 working days 0 application 20 applications 34 applications 54 applications
ii) Activity 3 / Activity 4 Within 30 working days 0 application 1
application
8
applications
9
applications
iii) Activity 5 Within 90 working days 0 application 2 applications 2 applications 4 applications
8 To process and approve applications and claims (upon completed documents) for Large Corporation – SME Partnership Programme (LCSME) within 14 working days. Within 14 working days 0
application
1
application
0
application
1
application

Note :

  • This information will be updated on a quarterly basis
  • Last Updated : 8th September 2018


Client's Charter Achievements for 2017

Updated by Organisational Planning & Transformation Unit

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