Client's Charter Achievements for 2017

NO.SELECTED ACTIVITYSTANDARD CHARTERACHIEVEMENT
JAN-MAR
1 To organize at least 30 trade promotion activities every 3 months:
  • International Trade Fair
  • Trade and Investment Mission
  • Export Acceleration Mission
  • Promotion Booth
  • International Sourcing Programme
  • In-Store Promotion
  • Exporter's Training Programme
  • Industry Visits
  • Guest Speaker
  • Outreach Programme
  • Courtesy Call
At least 30 activities every 3 months 121
activities
2 To entertain and answer information on trade opportunities within 2 working days. Within 2 working days 148
enquiries
3 To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date. Within 1 week 152
applications
4

To ensure the release of publications as follows:

i) MATRADE Online News - every 2 weeks Every 2 weeks 6 issues
ii) MATRADE Leads - every week Every week 13 issues
iii) Up-coming Events Every 3 months 1 issue
iv) Trade Mart Every 2 months 1 issue
v) International Trade Fairs in Malaysia Annually 0 issue
5 To update the website within 2 working days upon receiving the updated information. Within 2 working days 10
information
6 To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days. Within 10 working days 207
applications

Note :

  • This information will be updated on a quarterly basis
    Last Updated : 4th May 2017


Client's Charter Achievements for 2016

Updated by Organisational Planning & Transformation Unit, Management Services Division

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