Client's Charter Achievements for 2020

NO.SELECTED ACTIVITYSTANDARD CHARTERACHIEVEMENT
JAN-MARAPR-JUNTOTAL
1 To organize at least 30 trade promotion activities every 3 months:
  • International Trade Fair
  • Trade and Investment Mission
  • Export Acceleration Mission
  • Promotion Booth
  • International Sourcing Programme
  • In-Store Promotion
  • Exporter's Training Programme
  • Industry Visits
  • Guest Speaker
  • Outreach Programme
  • Courtesy Call
At least 30 activities every 3 months 174
activities
159
activities
333
activities
2 To entertain and answer information on trade opportunities within 2 working days. Within 2 working days 343
enquiries
205
enquiries
548
enquiries
3 To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. Within 1 week 177
applications
N/A
(Due to MCO, events has been cancelled/ postponed)
177
applications
4

To ensure the release of publications as follows:

i) MATRADE Online News - every 2 weeks Every 2 weeks 4
issues
6
issues
10
issues
ii) Up-coming Events Every 3 months 1
issue
N/A
(Due to MCO, events has been cancelled/ postponed)
1
issue
5 To update the website within 2 working days upon receiving the updated information. Within 2 working days 73
contents
31
contents
104
contents
6 To approve completed Market Development Grant (MDG) applications within 7 working days. Within 7 working days 568
applications
444
applications
1,012
applications
7

To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :-

i) Activity 1 / Activity 2 Within 14 working days 35 applications 64
applications
99 applications
ii) Activity 3 / Activity 4 Within 30 working days 4 applications 1
application
5
applications
iii) Activity 5 Within 90 working days 0 application 3
applications
3
applications
8 To process and approve applications and claims (upon completed documents) for Large Corporation – SME Partnership Programme (LCSME) within 14 working days. Within 14 working days 0 application 1
application
1
application

Note:

  • This information will be updated on a quarterly basis


Client's Charter Achievements for 2019

Updated by Organisational Planning & Transformation Unit

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