Client's Charter Achievements for 2016

NO.SELECTED ACTIVITYSTANDARD CHARTERACHIEVEMENT
JAN-MARAPR-JUNEJUL-SEPTOCT-DEC
1 To organize at least 30 trade promotion activities every 3 months:
  • International Trade Fair
  • Trade and Investment Mission
  • Export Acceleration Mission
  • Promotion Booth
  • International Sourcing Programme
  • In-Store Promotion
  • Exporter's Training Programme
  • Industry Visits
  • Guest Speaker
  • Outreach Programme
  • Courtesy Call
At least 30 activities every 3 months 38
activities
49
activities
157
activities
217
activities
2 i) To entertain and answer information on trade opportunities within 2 working days. Within 2 working days 3,828
enquiries
2,821
enquiries
9,298
enquiries
181
enquiries
ii) To disseminate international tender notices within 2 working days. Within 2 working days 5
tenders
4
tenders
0
tender
0
tender
3 To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date. Within 1 week 427
applications
625
applications
532
applications
512
applications
4

To ensure the release of publications as follows:

i) MATRADE Online News - every 2 weeks Every 2 weeks 3 issues 0 issue 4 issues 8 issues
ii) MATRADE Leads - every week Every week 12 issues 0 issue 13 issues 13 issues
iii) Up-coming Events Every 3 months 1 issue 1 issue 1 issue 1 issue
iv) Trade Mart Every 2 months 0 issue 2 issues 1 issue 2 issues
v) What's New From Malaysia Every 6 months 0 issue 0 issue 1 issue 2 issues
vi) International Trade Fairs in Malaysia Annually 0 issue 0 issue 1 issue 0 issue
5 To update the website within 2 working days upon receiving the updated information. Within 2 working days 63
informations
49
informations
65
informations
46
informations
6 To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days. Within 10 working days 481
applications
1,059
applications
1,194
applications
1,928
applications

Note :

  • This information will be updated on a quarterly basis

Updated by Organisational Planning & Transformation Unit, Management Services Division

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