Client's Charter Achievements for 2019

NO.SELECTED ACTIVITYSTANDARD CHARTERACHIEVEMENT
JAN-MARTOTAL
1 To organize at least 30 trade promotion activities every 3 months:
  • International Trade Fair
  • Trade and Investment Mission
  • Export Acceleration Mission
  • Promotion Booth
  • International Sourcing Programme
  • In-Store Promotion
  • Exporter's Training Programme
  • Industry Visits
  • Guest Speaker
  • Outreach Programme
  • Courtesy Call
At least 30 activities every 3 months 192
activities
192
activities
2 To entertain and answer information on trade opportunities within 2 working days. Within 2 working days 300
enquiries
300
enquiries
3 To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. Within 1 week 219
applications
219
applications
4

To ensure the release of publications as follows:

i) MATRADE Online News - every 2 weeks Every 2 weeks 5 issues 5 issues
ii) MATRADE Leads - every week Every week 6 issues 6 issues
iii) Up-coming Events Every 3 months 1 issue 1 issue
5 To update the website within 2 working days upon receiving the updated information. Within 2 working days 69
contents
69
contents
6 To approve completed Market Development Grant (MDG) applications within 7 working days. Within 7 working days 472
applications
472
applications
7

To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :-

i) Activity 1 / Activity 2 Within 14 working days 45 applications 45 applications
ii) Activity 3 / Activity 4 Within 30 working days 9 applications 9
applications
iii) Activity 5 Within 90 working days 3 applications 3 applications
8 To process and approve applications and claims (upon completed documents) for Large Corporation – SME Partnership Programme (LCSME) within 14 working days. Within 14 working days 2
applications
2
applications

Note :

  • This information will be updated on a quarterly basis
  • Last Updated : 11th April 2019


Client's Charter Achievements for 2018

Updated by Organisational Planning & Transformation Unit

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