Client's Charter Achievements for 2019

NO.SELECTED ACTIVITYSTANDARD CHARTERACHIEVEMENT
JAN-MARAPR-JUNJUL-SEPTTOTAL
1 To organize at least 30 trade promotion activities every 3 months:
  • International Trade Fair
  • Trade and Investment Mission
  • Export Acceleration Mission
  • Promotion Booth
  • International Sourcing Programme
  • In-Store Promotion
  • Exporter's Training Programme
  • Industry Visits
  • Guest Speaker
  • Outreach Programme
  • Courtesy Call
At least 30 activities every 3 months 192
activities
253
activities
302
activities
747
activities
2 To entertain and answer information on trade opportunities within 2 working days. Within 2 working days 300
enquiries
347
enquiries
313
enquiries
960
enquiries
3 To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. Within 1 week 219
applications
98
applications
381
applications
698
applications
4

To ensure the release of publications as follows:

i) MATRADE Online News - every 2 weeks Every 2 weeks 5
issues
4
issues
4
issues
13
issues
ii) MATRADE Leads - every week Every week 6
issues
6
issues
6
issues
18
issues
iii) Up-coming Events Every 3 months 1
issue
1
issue
1
issue
3
issues
5 To update the website within 2 working days upon receiving the updated information. Within 2 working days 69
contents
62
contents
65
contents
196
contents
6 To approve completed Market Development Grant (MDG) applications within 7 working days. Within 7 working days 472
applications
724
applications
916
applications
2,112
applications
7

To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :-

i) Activity 1 / Activity 2 Within 14 working days 45 applications 37 applications 79 applications 161 applications
ii) Activity 3 / Activity 4 Within 30 working days 9 applications 0
application
5
applications
14
applications
iii) Activity 5 Within 90 working days 3 applications  0
application
10 applications 13 applications
8 To process and approve applications and claims (upon completed documents) for Large Corporation – SME Partnership Programme (LCSME) within 14 working days. Within 14 working days 2
applications
0
application
0
application
2
applications

Note :

  • This information will be updated on a quarterly basis
  • Last Updated : 9th October 2019


Client's Charter Achievements for 2018

Updated by Organisational Planning & Transformation Unit

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