Client's Charter Achievements for 2018
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 130 activities |
217 activities |
180 activities |
250 activities |
777 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 138 enquiries |
529 enquiries |
143 enquiries |
340 enquiries |
1,150 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 417 applications |
45 applications |
139 applications |
197 applications |
798 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 4 issues | 6 issues | 6 issues | 8 issues | 24 issues | |
| ii) | MATRADE Leads - every week | Every week | 6 issues | 6 issues | 7 issues | 6 issues | 25 issues | |
| iii) | Up-coming Events | Every 3 months | 1 issue | 1 issue | 1 issue | 1 issue | 4 issues | |
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 79 contents |
67 contents |
69 contents |
93 contents |
308 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 76 applications |
485 applications |
577 applications |
716 applications |
1,854 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 | Within 14 working days | 0 application | 20 applications | 34 applications | 64 applications | 118 applications | |
| ii) | Activity 3 / Activity 4 | Within 30 working days | 0 application | 1 application |
8 applications |
13 applications |
22 applications |
|
| iii) | Activity 5 | Within 90 working days | 0 application | 2 applications | 2 applications | 3 applications | 7 applications | |
| 8 | To process and approve applications and claims (upon completed documents) for Large Corporation – SME Partnership Programme (LCSME) within 14 working days. | Within 14 working days | 0 application |
1 application |
0 application |
0 application |
1 application |
|
Note :
- This information will be updated on a quarterly basis
- Last Updated : 15th January 2019
