If you still have questions after reviewing our answers to frequently asked questions, contact us at
1800 88 7280 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

1. What type of browser is suitable to submit online applications?
2. In the Registration Form For Company (Services Provider), I have tried checking my company’s existence using the company name, but why can't I proceed to fill in the form?
3. I cannot enter the product description. When I click on the Product Category button, nothing came out.
4. Does MATRADE's Portal offer Online Services?
5. Does MATRADE's Portal offer Online Publications to be downloaded?
6. How do I find the Press Releases and Speeches related to MATRADE?
7. How do I view / listen to any streaming media or Podcast at MATRADE's Portal?
8. How do I save downloadable files to my machine?
9. How do I get further assistance regarding MATRADE's Portal usability?

1. What type of browser is suitable to submit online applications?

Please use ONLY Internet Explorer Version 6.0 and above to submit the online applications.

2. In the Registration Form For Company (Services Provider), I have tried checking my company’s existence using the company name, but why can't I proceed to fill in the form?

It is a requirement for companies to first check their company existence using both the company name and then ROC/ROB/Professional Registration No. field. This to confirm your ROC No. is correct IF you have existed in the database.

If your company is new, after checking your existence using the ROC/ROB/Professional Registration No. field, other fields will be able to fill in. Please also make sure that you have finished keying in information in the other tabs before you click on the submit button.

4. I cannot enter the product description. When I click on the Product Category button, nothing came out.

Please make sure to turn off the Pop Up blocker. Clicking on the product category button will open up a new window. If the Pop Up blocker is turned ON, the new window will not open. This also happens when you click on the HS Code button.

5. Does MATRADE's Portal offer Online Services?

Definitely. All related Online Services are clearly viewable at the MATRADE's Portal front page of each language version (Highlighted below in green).

6. Does MATRADE's Portal offer Online Publications to be downloaded?

Definitely. For example, any viewer can download the FTA E-Publications at our FTA Section. Addtionally exclusive for our members that have signed-up for MyExport, MATRADE also provides other downloadable publications such as Trade Mart and MATRADE Online News.

7. How do I find the Press Releases and Speeches related to MATRADE?

You can click on the Press & Speeches tab at the front page. Else you may click here for Press Releases or here for Speeches.

8. How do I view / listen to any streaming media or Podcast at MATRADE's Portal?

1. Stream video / audio: Click on the Play button to start the video or audio file (Highlighted below in yellow). To adjust the sound volume, drag the volume adjuster accordingly (Highlighted below in blue). You may need to wait for the file to be fully loaded before playing it.
2. Podcast file: Click on the Play icon to start the file (Highlighted below in red).

9. How do I save downloadable files to my machine?

1. Right-click on the download link and click "Save Target As".
2. Select where do you want to save the file. Rename accordingly if needed.
3. Click "Save"

10. How do I get further assistance regarding MATRADE's Portal usability?

1. Via Online Form: You may submit any enquiry here. It will be responded within 4 working days.
2. Via E-mail: You can send the e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
3. Via Telephone: Do contact our general line at 603 - 6207 7077 or our toll-free number at 1 800 88 7280.