Annual Report 2019

CONTENTS MATRADE OVERVIEW GLANCE AT 2019 1 MATRADE ORGANISATION BACKGROUND 2019 ACHIEVEMENTS CHAIRMAN’S MESSAGE MESSAGE FROM THE CHIEF EXECUTIVE OFFICER BOARD OF DIRECTORS SENIOR MANAGEMENT ORGANISATION STRUCTURE MATRADE NETWORK 2 TRADE PERFORMANCE REPORT MALAYSIA’S TRADE PERFORMANCE 2019 SUMMARY OF MARKET PERFORMANCE PRODUCT SECTORS SERVICES SECTORS 10 11 12 14 18 20 22 24 28 30 43 46 3 MATRADE CORE PURPOSE PURPOSE 1 - FACILITATING MARKET ACCESS PURPOSE 2 - DIGITISING EXPORT PURPOSE 3 - PROVIDING MARKET INTELLIGENCE PURPOSE 4 - ENHANCING NATIONAL EXPORT PLAN PURPOSE 5 - BUILDING EXPORT READINESS PURPOSE 6 - EXPANDING THE EXPORTERS COMMUNITY PURPOSE 7 - PROVIDING SPECIFIC SUPPORT PURPOSE 8 - EMPOWERING BRAND MALAYSIA 4 MANAGEMENT AND INTEGRITY ETHICS, INTEGRITY AND COMPLIANCE STRATEGIC PLANNING DRIVING INFORMATION TECHNOLOGY 5 FINANCIAL REVIEW ANNUAL PERFORMANCE AUDIT REPORT MATRADE OFFICES ABBREVIATIONS AND ACRONYMS 53 84 87 93 102 110 112 130 138 146 152 158 165 200 202