Annual Report 2019

92 // MATRADE Annual Report 2019 BUSINESS INFOMATION CENTRE 2019 ENQUIRIES 2,314 face to face 1,329 emails 626 telephone calls 330 29 USERS 1,160 VISITORS 1,320 social media and communication applications REFERENCE COLLECTIONS 660 book titles 316 business directories 107 serial publications 140 CD-ROM 19 photo collections 77 map collection 1 Agency with Most Borrowed Materials in Malaysia from National Library of Malaysia through PNM Group Borrowing Programme PROGRAMMES & ACTIVITIES books 903 directories 25 photo collections 96 REFERENCES 1,024 2 Trade Insight Talk Series 14 Visits to trade exhibitions 2 Visit to libraries Collaboration with other institutions 22 Outreach & Field Programmes 46 Visits & Guided Briefings 23 Information Literacy Programmes & Data/Systems Training 2 Benchmark visits from MIMOS & MyIPO Libraries Recognition INFORMATION SUMMARY