Client's Charter Achievements for 2021

NO.	SELECTED ACTIVITY		STANDARD CHARTER	ACHIEVEMENT
NO.	SELECTED ACTIVITY		STANDARD CHARTER	JAN-MAR	TOTAL
1	To organize at least 30 trade promotion activities every 3 months: International Trade Fair Trade and Investment Mission Export Acceleration Mission Promotion Booth International Sourcing Programme In-Store Promotion Exporter's Training Programme Industry Visits Guest Speaker Outreach Programme Courtesy Call		At least 30 activities every 3 months	174 activities	174 activities
2	To entertain and answer information on trade opportunities within 2 working days.		Within 2 working days	343 enquiries	343 enquiries
3	To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting.		Within 1 week	345 applications	345 applications
4	To ensure the release of publications as follows:
	i)	MATRADE Online News - every 2 weeks	Every 2 weeks	6 issues	6 issues
	ii)	Up-coming Events	Every 3 months	18 issues	18 issues
5	To update the website within 2 working days upon receiving the updated information.		Within 2 working days	37 contents	37 contents
6	To approve completed Market Development Grant (MDG) applications within 7 working days.		Within 7 working days	2,358 applications	2,358 applications
7	To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :-
	i)	Activity 1 / Activity 2	Within 14 working days	0 application	0 application
	ii)	Activity 3 / Activity 4	Within 30 working days	5 applications	5 applications
	iii)	Activity 5	Within 90 working days	0 application	0 application