Client's Charter
At MATRADE, we appreciate the importance of providing a positive business experience to our valued clients.
We continuously seek to enhance our products and services and are committed to delivering reliable and consistently high-quality service.
1. To organise at least 30 trade promotion activities every quarter:
- International Trade Fair
- Trade and Investment Mission
- Export Acceleration Mission
- Promotion Booth
- International Sourcing Programme (INSP)
- In-Store Promotion
- Export Training Program
- Industry Visits
- Guest Speaker
- Outreach Programme
- Courtesy Call
2. To entertain and answer information on trade opportunities within two(2) working days.
3. To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting.
4. To ensure the release of publications as follows:
- MATRADE Online News - every two (2) weeks
- MATRADE Upcoming Events - every three (3) months
5. To update the website within two (2) working days upon receiving the updated information.
6. To approve completed Market Development Grant (MDG) applications within seven (7) working days.
7. To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :-
Cost of travelling and accommodation as a participant in an international competition for the services industry held abroad.
Cost of travelling and accommodation to international destinations for tender bidding; and/ or cost of purchasing tender documents for projects overseas
Cost of travelling and accommodation to meet/ network/ conduct presentations to potential client(s) and further explore potential business and projects overseas
Cost of travelling and accommodation in rendering services for the secured projects undertaken overseas (consultation, supply, delivery, implementation and execution of project)
Cost of conducting a feasibility study for international project overseas
Cost of setting up a commercial office overseas
Cost of procuring commercial intelligence/ market reports for assessing business opportunities or projects in international markets
Cost of developing prototype/ system customisation/ localisation to meet project requirements overseas
Cost of travelling, accommodation and participation fee in international training programmes held locally/ overseas (physical/ virtual) related to the services of the company
Cost of acquiring international certification in export services (including compliance to sustainability)
Cost of renting/ subscribing of software; or Cost of renting of machinery/ equipment for exporting services overseas
Cost of logistic (sea/ air/ land freight) involved in sending of Malaysian products and/ or equipment abroad (door to door), for overseas project awarded to and implemented by Malaysian service companies
