Client's Charter Achievements for 2022
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 313 activities |
268 activities |
279 activities |
243 activities |
1,103 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 291 enquiries |
324 enquiries |
345 enquiries |
598 enquiries |
1,558 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 28 applications |
94 application |
179 applications |
204 applications |
505 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues |
6 issues |
4 issues |
7 issues |
23 issues |
|
| ii) | Up-coming Events | Every 3 months | 1 issue |
1 issue |
1 issue |
1 issues |
4 issues |
|
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 42 contents |
43 contents |
79 contents |
29 content |
193 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 1,927 applications |
389 applications |
1,073 applications |
854 applications |
4,243 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 / Activity 3 / Activity 4 / Activity 7 / Activity 8 / Activity 9 / Activity 10 / Activity 11 | Within 14 working days | 6 applications |
14 applications |
21 applications |
34 applications |
75 applications |
|
| ii) | Activity 6 / Activity 12 | Within 30 working days | 1 application |
3 applications |
2 applications |
3 applications |
9 applications |
|
| iii) | Activity 5 | Within 90 working days | 1 application |
3 applications |
0 application |
0 applications |
4 applications |
|
Note:
- This information will be updated on a quarterly basis
