Client's Charter
Client's Charter Achievements for 2023
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||||
|---|---|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEP | OCT-DEC | |||||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 429 activities |
330 activities |
404 activities |
342 activities |
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| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 743 enquiries |
893 enquiries |
449 enquiries |
335 enquiries |
||||
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 10 applications |
172 applications |
21 applications |
152 applications |
||||
| 4 |
To ensure the release of publications as follows: |
|||||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues |
6 issues |
6 issues |
6 issues |
||||
| ii) | Up-coming Events | Every 3 months | 1 issue |
1 issue |
1 issue |
1 issue |
||||
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 29 contents |
42 contents |
39 contents |
53 contents |
||||
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 1,543 applications |
776 applications |
No approval process was carried out since there was no disbursement of funds for the 3rd quarter period. | 2,058 applications |
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| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
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| i) | Activity 1 / Activity 2 / Activity 3 / Activity 4 / Activity 7 / Activity 8 / Activity 9 / Activity 10 / Activity 11 | Within 14 working days | 46 applications |
65 applications |
84 applications |
52 applications |
||||
| ii) | Activity 6 / Activity 12 | Within 30 working days | 1 application |
0 application |
4 application |
2 application |
||||
| iii) | Activity 5 | Within 90 working days | 0 application |
0 application |
0 application |
0 application |
||||
Note:
- This information will be updated on a quarterly basis
Client's Charter Achievements for 2024
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||
| JAN - MAR | APR - JUN | JUL - SEPT | OCT - DEC | |||
| 1. | To organize at least 30 trade promotion activities every 3 months: | At least 30 activities every 3 months | 353 | 402 | 444 | 266 |
| 2. | To entertain and answer information on trade opportunities within 2 working days | Within 2 working days | 465 | 385 | 304 | 384 |
| 3. | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 22 | 51 | 40 | 162 |
| 4. | To ensure the release of publications as follows:- | |||||
| i) MATRADE Online News | Every 2 weeks | 6 | 6 | 6 | 6 | |
| ii) Up-coming Events | Every 3 months | 1 | 1 | 1 | 1 | |
| 5. | To update the website within 2 working days upon receiving the updated information | Within 2 working days | 51 | 61 | 64 | 54 |
| 6. | To approve completed Market Development Grant (MDG) applications within 7 working days | Within 7 working days | 900 | 449 | 1317 | 756 |
| 7. | To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- | |||||
| Activity 1 / Activity 2 / Activity 3 / Activity 4 / Activity 7 / Activity 8 / Activity 9 / Activity 10 / Activity 11 / Activity 12 | Within 15 working days | 94 | 40 | 78 | 92 | |
| Activity 6 | Within 30 working days | 0 | 3 | 2 | 2 | |
| Activity 5 | Within 90 working days | 0 | 0 | 0 | 0 | |
Client's Charter Achievements for 2021
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 174 activities |
201 activities |
215 activities |
245 activities |
835 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 343 enquiries |
278 enquiries |
303 activities |
488 enquiries |
1,412 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 345 applications |
89 applications |
156 applications |
174 applications |
764 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues |
6 issues |
6 issues |
6 issues |
24 issues |
|
| ii) | Up-coming Events | Every 3 months | 18 issues |
1 issue |
1 issue |
1 issue |
21 issues |
|
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 37 contents |
40 contents |
48 contents |
98 contents |
223 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 2,358 applications |
519 applications |
522 applications |
1,954 applications |
5,353 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 / Activity 3 / Activity 4 / Activity 7 / Activity 8 / Activity 9 / Activity 10 / Activity 11 | Within 14 working days | 0 application |
2 applications |
4 applications |
13 applications |
19 applications |
|
| ii) | Activity 6 / Activity 12 | Within 30 working days | 5 applications |
6 application |
5 applications |
3 applications |
19 applications |
|
| iii) | Activity 5 | Within 90 working days | 0 application | 4 applications |
5 applications |
2 applications |
11 applications |
|
Note:
- This information will be updated on a quarterly basis
Client's Charter Achievements for 2022
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 313 activities |
268 activities |
279 activities |
243 activities |
1,103 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 291 enquiries |
324 enquiries |
345 enquiries |
598 enquiries |
1,558 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 28 applications |
94 application |
179 applications |
204 applications |
505 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues |
6 issues |
4 issues |
7 issues |
23 issues |
|
| ii) | Up-coming Events | Every 3 months | 1 issue |
1 issue |
1 issue |
1 issues |
4 issues |
|
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 42 contents |
43 contents |
79 contents |
29 content |
193 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 1,927 applications |
389 applications |
1,073 applications |
854 applications |
4,243 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 / Activity 3 / Activity 4 / Activity 7 / Activity 8 / Activity 9 / Activity 10 / Activity 11 | Within 14 working days | 6 applications |
14 applications |
21 applications |
34 applications |
75 applications |
|
| ii) | Activity 6 / Activity 12 | Within 30 working days | 1 application |
3 applications |
2 applications |
3 applications |
9 applications |
|
| iii) | Activity 5 | Within 90 working days | 1 application |
3 applications |
0 application |
0 applications |
4 applications |
|
Note:
- This information will be updated on a quarterly basis
Client's Charter Achievements for 2020
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 174 activities |
159 activities |
261 activities |
237 activities |
831 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 343 enquiries |
205 enquiries |
729 enquiries |
387 enquiries |
1,710 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 177 applications |
N/A (Due to MCO, events has been cancelled/ postponed) |
4 applications |
77 applications |
258 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 4 issues |
6 issues |
6 issues |
8 issues |
24 issues |
|
| ii) | Up-coming Events | Every 3 months | 1 issue |
N/A (Due to MCO, events has been cancelled/ postponed) |
1 issue |
1 issue |
3 issue |
|
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 73 contents |
31 contents |
56 contents |
36 contents |
196 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 568 applications |
444 applications |
850 applications |
2,462 applications |
4,324 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 | Within 14 working days | 35 applications | 64 applications |
8 applications | 0 application | 107 applications |
|
| ii) | Activity 3 / Activity 4 | Within 30 working days | 4 applications | 1 application |
1 application |
2 applications |
8 applications |
|
| iii) | Activity 5 | Within 90 working days | 0 application | 3 applications |
3 application |
3 application | 9 applications |
|
| 8 | To process and approve applications and claims (upon completed documents) for Large Corporation – SME Partnership Programme (LCSME) within 14 working days. | Within 14 working days | 0 application | 1 application |
1 application |
0 application | 2 application |
|
Note:
- This information will be updated on a quarterly basis
