Scam Alert

MATRADE is aware of an email/sms/call that claims to be from MATRADE. Therefore, MATRADE wish to alert all companies to be cautious when dealing with scam activities as below:

  • Scam purporting as MATRADE Officers

MATRADE aware of scam purporting to come from individuals and/or entities who claim and fraudulently misrepresents to be working for and/or associated with MATRADE and requested for fees on their service. MATRADE also does not appoint any third party or agent to deal with on all our programs or grants.

MATRADE Members are advised to ignore such messages or anything similar. MATRADE will never request of such information or payment unless it has been official invoice by MATRADE authorised officers.

  • Scam from potential buyer

To avoid being scammed by “fake buyer”, Malaysian companies may verify potential buyer from overseas by contacting MATRADE worldwide offices https://www.matrade.gov.my/en/about-matrade/matrade-network/overseas-offices.

  • Scam email “Mandatory Membership Update!”

MATRADE as and when necessary update companies’ record in Malaysian Exporters Registry (MER) Database by calling and sending e-mail to our members.

However, there have been attempts to scam on “Mandatory Membership Update!” to get companies details. Do not click any button or link.

Please ensure the email sent is from This email address is being protected from spambots. You need JavaScript enabled to view it. and the e-mail subject is Updating Malaysian Exporters Registry (MER).

Precautions!

Please ensure that any emails from MATRADE should end with @matrade.gov.my and MATRADE official phone number must be from 03-6207 7077 or from our Malaysia office as stated in https://www.matrade.gov.my/en/about-matrade/matrade-network/regional-offices.

Companies who receive any letters, emails, calls or text messages from these individuals and suspects it to be fraudulent or a scam should immediately notify MATRADE thru email at This email address is being protected from spambots. You need JavaScript enabled to view it. or contact Exporters Advisory Unit at 03-6207 7077 ext. 7633.

How to avoid being scammed. Always:

  • Deal only with companies that are registered with relevant agencies e.g. Companies Commission of Malaysia (SSM). If you get an email or text message from a company you do business with and you think it’s real, it’s still best not to click on any links. Instead, contact them using a trustworthy website or look up their phone number. Don’t call a number they gave you or the number from your caller ID.
  • Check with the relevant authorities before proceed with any business/money transaction.
  • Don’t be pressured or rushed into making any business decision. Allocate some time to do research and find out more about the products/services. Legitimate businesses will give you time to make a decision.
  • Be extra careful and request on relevant documentations if needed.
  • If the business transaction has already been made, keep copies of all documents pertaining to your transaction and communications with the person you dealt with and the company concerned and report to Royal Malaysia Police (RMP).
  • Always take precautionary steps to protect yourself from being a victim of scams.

Please contact Exporters Advisory Unit (EAU) when in doubt and need clarification.

Email  : This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel      :+603 6207 7077 ext 7633

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