Application & Claim Procedure

ONBOARDING
    • Direct claim application – company to onboard the eCommerce platform(s) first before submitting claim application.
    • Within 6 (six) months after onboarding the eCommerce platform(s).
    • Companies MUST utilize the incentive within the calendar year.
DMT
      • Company is required to submit application form for DMT Scheme to MATRADE with detailed plan and quotation for digital marketing and/or training for the year for approval process.
      • Approved companies can submit claim for reimbursement of incentive after all digital marketing services have been rendered by the service providers and/or companies has attended the training programmeService providers for DMT activities can either be the eCommerce platform themselves or Technology Solution Providers (TSP) authorized by MDEC only
      • List of authorized TSP can be downloaded here: TSP List
      • Company is allowed a maximum of 4 (four) times claims’ submission within a year
      • Claim submission must be within 30 days after the activities or services are completed.

Documents

Documents

  • SSM / SKM Registration Form (Form 9 / Form D / SKM Form / etc)
  • Latest Audited Financial Report (for ROC) / Latest Management Account (for ROB)
  • Form of Annual Return of A Company Having Shareholders (for ROC)
  • Latest EPF Statement
  • Product Brochure
  • Letter of Declaration of Products Made in Malaysia (for trading companies)

Supporting Onboarding Scheme Documents

  • Invoice from eCommerce Platform / Channel Partner
  • Receipt from eCommerce platform / Channel Partner
  • Screenshot of company’s page in eCommerce platform

Supporting DMT Scheme Application & Claim Documents

  • Application
      • Digital marketing plan and / or training programs
      • Screenshot of cross-border eCommerce presence
  • Claim
    • Invoice from eCommerce Platform / Technology Solution Provider (TSP)
    • Receipt from eCommerce Platform / TSP
    • Outcome report of digital marketing activities
    • Training attendance sheet & certificate

Application Submission

Application can be done through the system: Click here

For DMT claim, submission will be done via courier / mail with the following procedure:

  • All claim documents must be submitted to the eTRADE Secretariat at:
    • Level 15, East Wing, Menara MATRADE, Jalan Sultan Haji Ahmad Shah, 50480 Kuala Lumpur (attn: Programme Unit (eTRADE)
  • Estimate processing time:
    • For Onboarding Scheme Claim Application – 30 days after receiving complete application and documents
    • For DMT Scheme Application – 30 days after receiving complete application and documents

For DMT Scheme Claim Application – 30 days after receiving complete documents

Wish to apply for eTRADE Programme?

Updated by Programs Unit (eTrade)

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