Client's Charter Achievements for 2021
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 174 activities |
201 activities |
215 activities |
245 activities |
835 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 343 enquiries |
278 enquiries |
303 activities |
488 enquiries |
1,412 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 345 applications |
89 applications |
156 applications |
174 applications |
764 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues |
6 issues |
6 issues |
6 issues |
24 issues |
|
| ii) | Up-coming Events | Every 3 months | 18 issues |
1 issue |
1 issue |
1 issue |
21 issues |
|
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 37 contents |
40 contents |
48 contents |
98 contents |
223 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 2,358 applications |
519 applications |
522 applications |
1,954 applications |
5,353 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 / Activity 3 / Activity 4 / Activity 7 / Activity 8 / Activity 9 / Activity 10 / Activity 11 | Within 14 working days | 0 application |
2 applications |
4 applications |
13 applications |
19 applications |
|
| ii) | Activity 6 / Activity 12 | Within 30 working days | 5 applications |
6 application |
5 applications |
3 applications |
19 applications |
|
| iii) | Activity 5 | Within 90 working days | 0 application | 4 applications |
5 applications |
2 applications |
11 applications |
|
Note:
- This information will be updated on a quarterly basis
