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Pencapaian Piagam Pelanggan bagi Tahun 2025
| NO. | AKTIVITI PILIHAN | PIAGAM PELANGGAN | PENCAPAIAN | |||
| JAN - MAR | APR - JUN | JUL - SEPT | OKT - DIS | |||
| 1. | Menganjurkan sekurang-kurangnya 30 aktiviti galakan perdagangan setiap suku tahun | Sekurang-kurangnya 30 aktiviti bagi setiap 3 bulan | 383 | 410 | 404 | 0 |
| 2. | Melayan dan menjawab peluang-peluang perdagangan dalam tempoh 2 hari bekerja dari tarikh diterima. | Dalam tempoh 2 hari bekerja | 1,175 | 2,275 | 4,605 | 0 |
| 3. | Memberikan keputusan untuk penyertaan bagi Pameran Perdagangan dan Misi Perdagangan kepada peserta dalam masa 1 minggu selepas Mesyuarat Jawatankuasa Pemilihan dijalankan. | Dalam tempoh masa 1 minggu | 51 | 66 | 158 | 0 |
| 4. | Memastikan penghasilan bagi bahan penerbitan seperti berikut: | |||||
| i) MATRADE Online News | Setiap 2 minggu | 6 | 6 | 6 | 0 | |
| ii) Up-coming Events | Setiap 3 bulan | 1 | 1 | 1 | 0 | |
| 5. | Mengemaskini laman web dalam tempoh 2 hari bekerja dari tarikh penerimaan maklumat terkini.Mengemaskini laman web dalam tempoh 2 hari bekerja dari tarikh penerimaan maklumat terkini. | Dalam tempoh 2 hari bekerja | 50 | 39 | 42 | 0 |
| 6. | Meluluskan permohonan Geran Pembangunan Pasaran (MDG) yang lengkap dalam tempoh 7 hari bekerja. | Dalam tempoh 7 hari bekerja | 771 | 581 | 1,239 | 0 |
| 7. | Memproses dan meluluskan permohonan dan tuntutan Geran Dana Eksport Perkhidmatan (SEF) yang lengkap dalam tempoh:- | |||||
| Aktiviti 1 / Aktiviti 2 / Aktiviti 3 / Aktiviti 4 / Aktiviti 7 / Aktiviti 8 / Aktiviti 9 / Aktiviti 10 / Aktiviti 11 / Aktiviti 12 | Dalam tempoh 15 hari bekerja | 72 | 58 | 64 | 0 | |
| Aktiviti 6 | Dalam tempoh 30 hari bekerja | 2 | 1 | 2 | 0 | |
| Aktiviti 5 | Dalam tempoh 90 hari bekerja | 0 | 0 | 0 | 0 | |
Trade Performance for April 2023 and The Period of January-April 2023
36th Consecutive Month of Trade Surplus
Malaysia registered the 36th consecutive month of trade surplus since May 2020, with a value of RM12.85 billion in April 2023. In tandem with softer global demand, total trade for the month contracted by 14.5% to RM198 billion. The performance was similar to other regional countries which recorded negative trade growth for April 2023. Exports totalled RM105.42 billion, declined by 17.4% and imports decreased by 11.1% to RM92.58 billion.
Compared to March 2023, trade, exports, imports and trade surplus were lower by 14.9%, 18.7%, 10.1% and 51.9%, respectively.
For the period of January to April 2023, trade decreased marginally by 1.6% to RM842.8 billion compared to the same period of 2022. Exports was down by 2.6% to RM460.02 billion and imports declined by 0.3% to RM382.78 billion. Trade surplus edged down by 12.7% to RM77.24 billion.
Export Performance of Major Sectors
Manufactured Goods Absorbed 86.2% of Malaysia’s Exports
In April 2023, exports of manufactured goods which constituted 86.2% or RM90.89 billion of total exports decreased by 15.5% year-on-year (y-o-y), attributed to lower exports of electrical and electronic (E&E) products, manufactures of metal and chemicals and chemical products. However, exports of petroleum products registered double-digit increase of 20.8%, sustaining positive growth since May 2022.
Exports of agriculture goods (6.8% share) stood at RM7.21 billion, slipped by 29.2% compared to April 2022 due to lower shipments of palm oil and palm oil-based agriculture products.
Exports of mining goods (6.3% share) totalled RM6.63 billion, a decrease of 28.9% y-o-y on account of lower exports of crude petroleum.
Major exports in April 2023:
• E&E products, valued at RM44.18 billion and accounted for 41.9% of total exports, decreased by 6.5% from April 2022;
• Petroleum products, RM11.52 billion, 10.9% of total exports, increased by 20.8%;
• Palm oil and palm oil-based agriculture products, RM5.45 billion, 5.2% of total exports, decreased by 32.1%;
• Chemicals and chemical products, RM4.82 billion, 4.6% of total exports, decreased by 33.2%; and
• Manufactures of metal, RM4.63 billion, 4.4% of total exports, decreased by 35%.
On a month-on-month (m-o-m) basis, exports of manufactured, mining and agriculture goods were lower by 16.6%, 36.4% and 23.4%, respectively.
For the period of January to April 2023, exports of manufactured goods weakened by 2.3% to RM390 billion compared to the corresponding period last year as a result of lower exports of manufactures of metal, rubber products, chemicals and chemical products as well as palm oil-based manufactured products. However, higher exports of petroleum products, E&E products, paper and pulp products as well as optical and scientific equipment offset the impact of the decline.
Exports of mining goods rose by 8.1% to RM36.48 billion boosted by higher exports of liquefied natural gas (LNG).
Exports of agriculture goods was valued at RM30.79 billion, decreased by 17.6% following lower exports of palm oil and palm oil-based agriculture products.
Trade Performance with Major Markets
ASEAN – Exports Grew in the First Four Months of 2023
In April 2023, trade with ASEAN represented 26.9% or RM53.28 billion of Malaysia’s total trade, declined by 12% y-o-y. Exports contracted by 11.4% to RM30.89 billion, weighed down by lower shipments of chemicals and chemical products, crude petroleum as well as E&E products. However, increases in exports were recorded for commodity-based products mainly LNG and petroleum products. Imports from ASEAN dipped by 12.8% to RM22.39 billion.
Breakdown of exports to ASEAN countries:
• Singapore RM16.73 billion, decreased by 1.3%;
• Thailand RM4.25 billion, ↓24.1%;
• Indonesia RM4.09 billion, ↑8.5%;
• Viet Nam RM3.59 billion, ↓28.6%;
• Philippines RM1.71 billion, ↓27.2%;
• Myanmar RM184.8 million, ↓26.9%;
• Brunei RM163.5 million, ↓72.7%;
• Cambodia RM150.6 million, ↓46.1%; and
• Lao PDR RM11.9 million, ↑109.4%.
Exports to ASEAN markets that recorded increases were Indonesia which grew by RM322 million on account of robust exports of petroleum products. Exports to Lao PDR increased by RM6.2 million due to higher exports of transport equipment.
Compared to March 2023, trade, exports and imports declined by 17.8%, 18.6% and 16.6%, respectively.
For the period of January to April 2023, trade with ASEAN eased by 0.1% to RM229.47 billion compared to the same period of 2022. Exports increased by 1.7% to RM136.62 billion underpinned by higher exports of petroleum products and E&E products. Imports from ASEAN was lower by 2.6% to RM92.85 billion.
China – Slower Trade Growth
In April 2023, trade with China which comprised 17.2% or RM34.14 billion of Malaysia’s total trade contracted by 13.1% y-o-y. Exports to China was valued at RM13.92 billion, shrank by 19.9% as a result of lower exports of petroleum products, metalliferous ores and metal scrap, palm oil-based manufactured products, iron and steel as well as chemicals and chemical products. Increase in exports however, was recorded for optical and scientific equipment, crude fertilisers and minerals, seafood, fresh, chilled or frozen, paper and pulp products as well as transport equipment. Imports from China slipped by 7.7% to RM20.23 billion.
Compared to March 2023, trade, exports and imports reduced by 9.8%, 16.6% and 4.4%, respectively.
Trade with China during the period of January to April 2023 edged down by 5.2% to RM142.79 billion compared to the corresponding period of 2022. Exports fell by 11.1% to RM59.92 billion due to lower exports of iron and steel products, petroleum products as well as E&E products. Nevertheless, exports of mining goods registered double-digit growth supported by higher exports of LNG. Imports from China was down by 0.4% to RM82.87 billion.
The US – Trade Was Lower in April 2023
Trade with the United States (US) in April 2023 which accounted for 9% of Malaysia’s total trade contracted by 19.5% y-o-y to RM17.82 billion. Exports decreased by 21.5% to RM11.26 billion, owing to lower exports of manufactures of metal, wood products and rubber products. Imports from the US edged down by 15.7% to RM6.56 billion.
On a m-o-m basis, trade, exports and imports fell by 19.2%, 22.8% and 12.1%, respectively.
For the period of January to April 2023, trade with the US was lower by 1.7% to RM77.45 billion compared to the same period of 2022. Exports declined marginally by 0.4% to RM50.21 billion following lower exports of wood and rubber products. The contraction however was cushioned by double-digit growth in exports of E&E products. Imports from the US fell by 3.9% to RM27.24 billion.
The EU – Imports Grew while Exports Declined
In April 2023, trade with the European Union (EU) contributed 7.9% to Malaysia’s total trade, decreased by 15.9% y-o-y to RM15.61 billion. Exports amounted to RM8.06 billion, dipped by 30.5% on account of lower exports of manufactures of metal and E&E products. However, positive export growth was recorded for petroleum products, other vegetable oil, paper and pulp products as well as processed food. Imports from the EU increased by 8.3% to RM7.54 billion.
Breakdown of exports to the top 10 EU markets which accounted for 92.5% of Malaysia’s total exports to the EU were:
• Netherlands RM2.83 billion, decreased by 33.6%;
• Netherlands RM2.83 billion, decreased by 33.6%;
• Germany RM2.03 billion, ↓18.8%;
• Belgium RM659.8 million, ↓8.6%;
• Spain RM477.1 million, ↓32.2%;
• France RM449.8 million, ↓7.8%;
• Italy RM358.8 million, ↓49.8%;
• Poland RM204.3 million, ↓52.3%;
• Czech Republic RM184.8 million, ↓38.9%;
• Czech Republic RM184.8 million, ↓38.9%;
• Hungary RM167.9 million, ↓30.4%; and
• Sweden RM99.3 million, ↓50.1%.
Compared to March 2023, trade, exports and imports edged down by 19.6%, 26.6% and 10.5%, respectively.
For the first four months of 2023, trade with the EU declined by 1.1% to RM67.66 billion compared to the corresponding period of 2022. Exports stood at RM37.34 billion, a decrease of 10.2% compared to the same period last year owing to lower exports of E&E products, rubber products as well as palm oil and palm oil-based agriculture products. The decline however was softened by increase in exports of petroleum products, optical and scientific equipment as well as other vegetable oil. Imports from the EU rose by 13.1% to RM30.32 billion.
Japan – Increased Demand for Crude Petroleum and E&E Products
In April 2023, trade with Japan which constituted of 5.7% or RM11.38 billion to Malaysia’s total trade contracted by 24.7% y-o-y. Exports was valued at RM6.13 billion, edged down by 20.5% on account of lower exports of LNG, petroleum products and wood products. Nonetheless, higher shipments were recorded for crude petroleum, E&E products as well as optical and scientific equipment. Imports from Japan fell by 29% to RM5.25 billion.
On a m-o-m basis, trade, exports and imports were lower by 24.2%, 26% and 21.9%, respectively.
For the period of January to April 2023, trade with Japan weakened by 5.6% to RM53.67 billion compared to the same period of 2022. Exports was down by 2% to RM29.79 billion attributed to lower shipments of manufactures of metal, wood products as well as palm oil-based manufactured products. On the contrary, higher exports was registered for exports of LNG, crude petroleum, optical and scientific equipment as well as palm oil and palm oil-based agriculture products. Imports from Japan shrank by 9.7% to RM23.88 billion.
Trade with FTA Partners
In April 2023, trade with Free Trade Agreement (FTA) partners which contributed 67.8% or RM134.22 billion to Malaysia’s total trade edged down by 13.5% y-o-y. Exports to FTA partners declined by 13.3% to RM74.98 billion and imports shrank by 13.8% to RM59.24 billion.
Increases in exports were recorded to Republic of Korea (ROK), which rose by 10.9% to RM4.86 billion and New Zealand (↑25.8% to RM526.4 million) boosted by robust exports of petroleum products. Exports to Mexico increased by 0.8% to RM1.54 billion backed by strong exports of iron and steel products. Meanwhile, exports to Pakistan expanded by 3.7% to RM424.7 million following higher exports of palm oil and palm oil-based agriculture products.
Compared to March 2023, trade, exports and imports decreased by 14.6%, 16.2% and 12.5%, respectively.
Trade with FTA partners during the first four months of 2023 was lower by 1.6% to RM571.19 billion compared to the corresponding period of 2022. Exports eased by 0.8% to RM322.35 billion and imports dropped by 2.6% to RM248.83 billion.
Import Performance
Total imports in April 2023 contracted by 11.1% y-o-y to RM92.58 billion. The three main categories of imports by end use, which accounted for 68.7% of total imports were:
Intermediate goods, valued at RM45.28 billion or 48.9% of total imports, decreased by 24.2% y-o-y, following lower imports of parts and accessories for non-transport capital goods;
Capital goods, valued at RM10.18 billion or 11% of total imports, increased by 11.8%, due to higher imports of industrial transport equipment; and
• Consumption goods, valued at RM8.16 billion or 8.8% of total imports, declined by 1.6%, as a result of lower imports of non-durables.
During the period of January to April 2023, imports decreased marginally by 0.3% to RM382.78 billion from the same period of 2022. Imports of intermediate goods contracted by 9.5% to RM196.15 billion compared to the same period last year, capital goods (↑3.1% to RM37.44 billion) and consumption goods (↑0.2% to RM32.73 billion).
Integrity Alert
2025
| Tarikh | Jenis | Program |
| JANUARI | ||
| 3 Januari | Integrity Alert | Integrity Alert 1/2025: Pantun Integriti (Infografik) |
| 9 Januari | Integrity Alert | Integrity Alert 2/2025: Ringkasan Kes Tatatertib MATRADE 2024 (Infografik) |
| 13 Januari | Integrity Alert | Integrity Alert 3/2025: Ketahuilah Bahawa Hadiah Itu Boleh Menjadi RASUAH (Infografik) |
| 15 Januari | Integrity Alert | Integrity Alert 4/2025: DISEGERAKAN (Infografik) |
| 31 Januari | Integrity Alert | Integrity Alert 5/2025: Ingin Melakukan Pekerjaan Luar? (Infografik) |
| FEBRUARI | ||
| 3 Februari | Integrity Alert | Integrity Alert 6/2025: Bicaralah Yang Baik Ataupun Baik Diam (Infografik) |
| 18 Februari | Integrity Alert | Integrity Alert 7/2025: Budayakan Rasa Syukur Dalam Diri (Infografik) |
| 24 Februari | Integrity Alert | Integrity Alert 8/2025: Pastikan Maklumat Aduan Anda Berkualiti (Infografik) |
| MAC | ||
| 11 Mac | Integrity Alert | Integrity Alert 9/2025: Buat Keputusan Dengan Bijak(Infografik) |
| 21 Mac | Integrity Alert | Integrity Alert 10/2025: Jauhi Konflik Kepentingan (Infografik) |
| 25 Mac | Integrity Alert | Integrity Alert 11/2025: Prosedur Penerimaan Hadiah (Infografik) |
| APRIL | ||
| 8 April | Integrity Alert | Integrity Alert 12/2025: Keberkatan Rezeki Di Tempat Kerja (Infografik) |
| 10 April | Integrity Alert | Integrity Alert 13/2025: Pegawai Anda Hilang Dari Radar? (Infografik) |
| 17 April | Integrity Alert | Integrity Alert 14/2025: Jangan Melepak Atau Buang Masa Di Pantry Pejabat (Infografik) |
| MEI | ||
| 2 Mei | Integrity Alert | Integrity Alert 15/2025: Bersikap Baik (Infografik) |
| 5 Mei | Integrity Alert | Integrity Alert 16/2025: Tanggungjawab Untuk Menjalankan Kawalan Dan Pengawasan Ke Atas Pegawai Seliaan (Infografik) |
| 7 Mei | Integrity Alert | Integrity Alert 17/2025: Ciri-Ciri Pekerja Bertanggungjawab Dan Tidak Bertanggungjawab (Infografik) |
| 9 Mei | Integrity Alert | Integrity Alert 18/2025: Menjadi Pekerja Dinamik Dalam Era IR 4.0 (Infografik) |
| 16 Mei | Integrity Alert | Integrity Alert 19/2025: How To Be More Creative (Infografik) |
| 19 Mei | Integrity Alert | Integrity Alert 20/2025: Larangan Membuat Pernyataan Awam (Infografik) |
| 21 Mei | Integrity Alert | Integrity Alert 21/2025: Nilai Dan Etika Dalam Perkhidmatan Awam (Infografik) |
| 22 Mei | Integrity Alert | Integrity Alert 22/2025: Ketidakhadiran Tanpa Cuti (Infografik) |
| 30 Mei | Integrity Alert | Integrity Alert 23/2025: AKTA 605 (Infografik) |
| JUN | ||
| 5 Jun | Integrity Alert | Integrity Alert 24/2025: Keterhutangan Kewangan Yang Serius (Infografik) |
| 13 Jun | Integrity Alert | Integrity Alert 25/2025: That's Not My Job! (Infografik) |
| 18 Jun | Integrity Alert | Integrity Alert 26/2025: Tahukah Anda? (Infografik) |
| 26 Jun | Integrity Alert | Integrity Alert 27/2025: Ignorance of The Law Is No Excuse (Infografik) |
| JULAI | ||
| 11 Julai | Integrity Alert | Integrity Alert 28/2025: Bebas Campur Tangan Pengaruh Luar (Infografik) |
| 15 Julai | Integrity Alert | Integrity Alert 29/2025: Gangguan Seksual Di Tempat Kerja (Infografik) |
| 18 Julai | Integrity Alert | Integrity Alert 30/2025: Hormat Jiwa Adab (Infografik) |
| 22 Julai | Integrity Alert | Integrity Alert 31/2015: Tidak Kompeten (Infografik) |
| OGOS | ||
| 7 Ogos | Integrity Alert | Integrity Alert 32/2025: Jauhi Rasuah! (Infografik) |
| 20 Ogos | Integrity Alert | Integrity Alert 33/2025: Psst...Saya Nak Buat Aduan Integriti (Infografik) |
| 25 Ogos | Integrity Alert | Integrity Alert 34/2025: Peringatan Integriti Penjawat Awam (Infografik) |
| 29 Ogos | Integrity Alert | Integrity Alert 35/2025: Isytihar Penerimaan Hadiah (Infografik) |
| SEPTEMBER | ||
| 3 September | Integrity Alert | Integrity Alert 36/2025: Setia Itu Mahal (Infografik) |
| 25 September | Integrity Alert | Integrity Alert 37/2025: 5 Amalan Integriti Di Tempat Kerja (Infografik) |
| 26 September | Integrity Alert | Integrity Alert 38/2025: The Challenge of Leadership (Infografik) |
| 29 September | Integrity Alert | Integrity Alert 39/2025: Larangan Penglibatan Penjawat Awam Dalam Politik (Infografik) |
| 30 September | Integrity Alert | Integrity Alert 40/2025: Lead By Example (Infografik) |
| OKTOBER | ||
| 31 Oktober | Integrity Alert | Integrity Alert 41/2025: Hentikan Gangguan Seksual |
| NOVEMBER | ||
| 10 November | Integrity Alert | Integrity Alert 42/2025: Building A Culture of Transparency |
| 19 November | Integrity Alert | Integrity Alert 43/2025: Ukur Baju Di Badan Sendiri |
| 28 November | Integrity Alert | Integrity Alert 44/2025: Walk The Talk |
| DISEMBER | ||
| 5 Disember | Integrity Alert | Integrity Alert 45/2025: Etika Penggunan Bilik Mesyuarat |
The Third Country Training Programme (TCTP)

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The Third Country Training Programme (TCTP)
Trade Promotion for African Countries
8 – 15 October 2025
The Third Country Training Programme (TCTP) is a capacity – building collaboration project between the Government of Malaysia and the Government of Japan with the objective of sharing Malaysia’s and Japan’s expertise and experiences in trade promotion strategies and programmes with selected African countries. The project is funded by the Government of Malaysia and the Government of Japan.
The implementation of the project is through a tri-partied cooperation between the Malaysian Technical Cooperation Programme (MTCP), a unit under the purview of the International Cooperation and Development Division, Department of Multilateral Affairs, Ministry of Foreign Affairs, Malaysia, Japan International Cooperation Agency (JICA) and Malaysia External Trade Development Corporation (MATRADE) as the implementing agency for training programmes related to trade promotion and facilitation.
The implementation of the project is through a tri-partied cooperation between:
- Malaysian Technical Cooperation Programme (MTCP), Ministry of Foreign Affairs, Malaysia (a unit under the purview of the International Cooperation and Development Division Department of Multilateral Affairs);
- Japan International Cooperation Agency (JICA); and
- Malaysia External Trade Development Corporation (MATRADE) as the implementing agency for training programmes related to trade promotion and facilitation.
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1. MATRADE Welcomes You (Opening session)
2. Seminar on Exploring Business Opportunities in Africa
Background
TCTP participants will present a country presentation during the seminar. The seminar will be attended by representatives from various organisation such as government agencies, associations and companies. The objectives of the seminar are to explore opportunities in Africa, to provide insights, market potential, and ways of doing business as well as to enhance bilateral trade and investment relations between Malaysia and Africa countries.
Outline of the presentation
i. Areas to be highlighted
- Brief introduction of the country (Background, Key Economy Data, Demography, etc);
- External Trade and Industry updates;
- Summary of the duties and responsibilities of participants’ organisation/agency;
- Challenges and issues in the participants’ respective countries in developing trade and promotional programme (do’s and don’t’, investment opportunities)
ii, Presenter
- Participant(s)/Representatives of each countries.
- Each speaker is expected to provide a 10-minute presentation which is followed by a 5-minute question and answer session.
- Template slides - Sample of past presentation (Note: MATRADE will provide the presentation template 2 weeks before the commencement of the programme)
3. Closing Ceremony
4. Others
i. Knowledge sharing session on trade promotion
ii. Visits to Malaysia’s government agencies and companies
iii. Plan of action presentation
Background
TCTP participants will present an action plan presentation on summary of lesson learnt throughout the course and how it is applicable to participants’ respective countries.
Outline of the presentation
i. Areas to be highlighted
- Title of the Plan
- Plan and implementation strategies for the challenges/issues
- How to apply knowledge/lessons learnt from the course to the plan
ii. Speaker
- Participant(s)/Representatives of each countries.
- Each speaker is expected to provide a 10-minute presentation which is followed by a 5-minute question and answer session.
iii. Template slides - Sample of past presentation (Note: MATRADE will provide the presentation template 2 weeks before the commencement of the programme)
iv. Course evaluation
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1. Click here for TCTP 2019/2018 Programme book
2. Photos














