Client's Charter Achievements for 2014
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | ||||
|---|---|---|---|---|---|---|---|
| JAN - MAR | APR - JUN | JUL - SEP | OCT - DEC | ||||
| 1 | To organise at least 30 trade promotion activities every 3 months. | At least 30 activities every 3 months | 32 activity |
35 activities |
15 activities |
45 activities |
|
| 2 | i) | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 5,447 enquiries |
5,962 enquiries |
4,449 enquiries |
4,558 enquiries |
| ii) | To disseminate international tender notices within 2 working days. | Within 2 working days | 8 tenders |
8 tenders |
10 tenders |
8 tenders |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date. | Within 1 week | 442 applications |
662 applications |
712 applications |
275 applications |
|
| 4 | To ensure the release of publications as follows: | ||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 1 issue | 7 issues | 7 issues | 5 issues | |
| ii) | MATRADE Leads - every week | Every week | 13 issues | 13 issues | 13 issues | 13 issues | |
| iii) | Up-coming Events - every 3 months | Every 3 months | 1 issue | 1 issue | 2 issues | 1 issue | |
| iv) | Trade Mart - every 2 months | Every 2 months | 1 issue | 2 issues | 1 issue | 2 issues | |
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 57 informations |
42 informations |
56 informations |
46 informations |
|
| 6 | To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days. | Within 10 working days | 424 applications |
1,784 applications |
1,532 applications |
1,550 applications |
|
