Client's Charter Achievements for 2020
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 174 activities |
159 activities |
261 activities |
237 activities |
831 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 343 enquiries |
205 enquiries |
729 enquiries |
387 enquiries |
1,710 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 177 applications |
N/A (Due to MCO, events has been cancelled/ postponed) |
4 applications |
77 applications |
258 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 4 issues |
6 issues |
6 issues |
8 issues |
24 issues |
|
| ii) | Up-coming Events | Every 3 months | 1 issue |
N/A (Due to MCO, events has been cancelled/ postponed) |
1 issue |
1 issue |
3 issue |
|
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 73 contents |
31 contents |
56 contents |
36 contents |
196 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 568 applications |
444 applications |
850 applications |
2,462 applications |
4,324 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 | Within 14 working days | 35 applications | 64 applications |
8 applications | 0 application | 107 applications |
|
| ii) | Activity 3 / Activity 4 | Within 30 working days | 4 applications | 1 application |
1 application |
2 applications |
8 applications |
|
| iii) | Activity 5 | Within 90 working days | 0 application | 3 applications |
3 application |
3 application | 9 applications |
|
| 8 | To process and approve applications and claims (upon completed documents) for Large Corporation – SME Partnership Programme (LCSME) within 14 working days. | Within 14 working days | 0 application | 1 application |
1 application |
0 application | 2 application |
|
Note:
- This information will be updated on a quarterly basis
