Client's Charter Achievements For 2017

NO.	SELECTED ACTIVITY		STANDARD CHARTER	ACHIEVEMENT
NO.	SELECTED ACTIVITY		STANDARD CHARTER	JAN-MAR	APR-JUN	JUL-SEPT	OCT-DEC	TOTAL
1	To organize at least 30 trade promotion activities every 3 months: International Trade Fair Trade and Investment Mission Export Acceleration Mission Promotion Booth International Sourcing Programme In-Store Promotion Exporter's Training Programme Industry Visits Guest Speaker Outreach Programme Courtesy Call		At least 30 activities every 3 months	121 activities	178 activities	148 activities	107 activities	554 activities
2	To entertain and answer information on trade opportunities within 2 working days.		Within 2 working days	148 enquiries	78 enquiries	76 enquiries	75 enquiries	377 enquiries
3	To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting.		Within 1 week	162 applications	609 applications	125 applications	102 applications	998 applications
4	To ensure the release of publications as follows:
	i)	MATRADE Online News - every 2 weeks	Every 2 weeks	6 issues	6 issues	4 issues	0 issue	16 issues
	ii)	MATRADE Leads - every week	Every week	13 issues	13 issues	13 issues	6 issues	45 issues
	iii)	Up-coming Events	Every 3 months	1 issue	1 issue	1 issue	1 issue	4 issues
	iv)	Trade Mart	Every 2 months	1 issue	1 issue	1 issue	1 issue	4 issues
	v)	International Trade Fairs in Malaysia	Annually	1 issue				1 issue
5	To update the website within 2 working days upon receiving the updated information.		Within 2 working days	75 new contents	37 new contents	26 new contents	33 new contents	171 new contents
6	To approve completed Market Development Grant (MDG) applications within 7 working days.		Within 7 working days	207 applications	0 application	0 application	0 application	207 applications