Client's Charter Achievements for 2016

NO.	SELECTED ACTIVITY		STANDARD CHARTER	ACHIEVEMENT
NO.	SELECTED ACTIVITY		STANDARD CHARTER	JAN-MAR	APR-JUNE	JUL-SEPT	OCT-DEC
1	To organize at least 30 trade promotion activities every 3 months: International Trade Fair Trade and Investment Mission Export Acceleration Mission Promotion Booth International Sourcing Programme In-Store Promotion Exporter's Training Programme Industry Visits Guest Speaker Outreach Programme Courtesy Call		At least 30 activities every 3 months	38 activities	49 activities	157 activities	217 activities
2	i)	To entertain and answer information on trade opportunities within 2 working days.	Within 2 working days	3,828 enquiries	2,821 enquiries	9,298 enquiries	181 enquiries
2	ii)	To disseminate international tender notices within 2 working days.	Within 2 working days	5 tenders	4 tenders	0 tender	0 tender
3	To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date.		Within 1 week	427 applications	625 applications	532 applications	512 applications
4	To ensure the release of publications as follows:
	i)	MATRADE Online News - every 2 weeks	Every 2 weeks	3 issues	0 issue	4 issues	8 issues
	ii)	MATRADE Leads - every week	Every week	12 issues	0 issue	13 issues	13 issues
	iii)	Up-coming Events	Every 3 months	1 issue	1 issue	1 issue	1 issue
	iv)	Trade Mart	Every 2 months	0 issue	2 issues	1 issue	2 issues
	v)	What's New From Malaysia	Every 6 months	0 issue	0 issue	1 issue	2 issues
	vi)	International Trade Fairs in Malaysia	Annually	0 issue	0 issue	1 issue	0 issue
5	To update the website within 2 working days upon receiving the updated information.		Within 2 working days	63 informations	49 informations	65 informations	46 informations
6	To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days.		Within 10 working days	481 applications	1,059 applications	1,194 applications	1,928 applications