Client's Charter Achievements for 2015
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | ||||
| JAN-MAR | APR-JUNE | JULY-SEPT | OCT-DEC | ||||
| 1 | To organise at least 30 trade promotion activities every 3 months. | At least 30 activities every 3 months | 13 activities |
41 activities |
41 activities |
65 activities |
|
| 2 | i) | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 4,715 enquiries |
5,580 enquiries |
5,936 enquiries |
6,297 enquiries |
| ii) | To disseminate international tender notices within 2 working days. | Within 2 working days | 14 tenders |
7 tenders |
5 tenders |
0 tender |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date. | Within 1 week | 135 applications |
47 applications |
0 application |
0 application |
|
| 4 |
To ensure the release of publications as follows: |
||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 3 issues | 3 issues | 2 issues | 5 issues | |
| ii) | MATRADE Leads - every week | Every week | 13 issues | 13 issues | 13 issues | 14 issues | |
| iii) | Up-coming Events - every 3 months | Every 3 months | 1 issue | 1 issue | 1 issue | 3 issues | |
| iv) | Trade Mart - every 2 months | Every 2 months | 0 issue | 1 issue | 1 issue | 3 issues | |
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 36 informations |
58 informations |
67 informations |
58 informations |
|
| 6 | To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days. | Within 10 working days | 604 applications |
1449 applications |
862 applications |
1,410 applications |
|
Note : This information will be updated on a quarterly basis
