Client's Charter Achievements for 2019
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 192 activities |
253 activities |
302 activities |
301 activities |
1,018 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 300 enquiries |
347 enquiries |
313 enquiries |
353 enquiries |
1,313 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 219 applications |
98 applications |
381 applications |
282 applications |
980 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 5 issues |
4 issues |
4 issues |
11 issues |
24 issues |
|
| ii) | MATRADE Leads - every week | Every week | 6 issues |
6 issues |
6 issues |
4 issues |
22 issues |
|
| iii) | Up-coming Events | Every 3 months | 1 issue |
1 issue |
1 issue |
1 issue |
4 issues |
|
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 69 contents |
62 contents |
65 contents |
125 contents |
321 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 472 applications |
724 applications |
916 applications |
810 applications |
2,922 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 | Within 14 working days | 45 applications | 37 applications | 79 applications | 90 applications | 251 applications | |
| ii) | Activity 3 / Activity 4 | Within 30 working days | 9 applications | 0 application |
5 applications |
7 applications |
21 applications |
|
| iii) | Activity 5 | Within 90 working days | 3 applications | 0 application |
10 applications | 4 applications |
17 applications | |
| 8 | To process and approve applications and claims (upon completed documents) for Large Corporation – SME Partnership Programme (LCSME) within 14 working days. | Within 14 working days | 2 applications |
0 application |
0 application |
1 application |
3 applications |
|
Note :
- This information will be updated on a quarterly basis
- Last Updated : 13th January 2020
