Client's Charter Achievements for 2012
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENTS | ||||
| JAN - MAR | APR - JUN | JUL - SEP | OCT - DEC | ||||
| 1 | To organise at least 30 trade promotion activities every 3 months. | At least 30 activities every 3 months | 50 activities |
82 activities |
58 activities |
55 activities |
|
| 2 | i) | To entertain, answer and distribute information on trade opportunities within 4 working days. | Within 4 working days | 5,290 enquiries | 4,273 enquiries | 4,232 enquiries |
4,800 enquiries |
| ii) | To disseminate international tender notices within 2 working days. | Within 2 working days | 11 tenders | 7 tenders | 7 tenders | 17 tenders | |
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date. | Within 1 week | 487 applications | 1,055 applications | 284 applications |
228 applications | |
| 4 |
To ensure the release of publications as follows: |
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| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues | 7 issues | 6 issues | 6 issues | |
| ii) | MATRADE Leads - every week | Every week | 13 issues | 13 issues | 13 issues | 12 issues | |
| iii) | Up-coming Events - every 3 months | Every 3 months | 1 issue | 1 issue | 1 issue | 1 issue | |
| iv) | Trade Mart - every 2 months | Every 2 months | 1 issue | 2 issues | 2 issues | 2 issues | |
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 45 informations | 52 informations | 58 informations | 53 informations | |
| 6 | To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days. | Within 10 working days | 1,062 applications | 1,349 applications | 1,241 applications | 1,946 applications | |
