Page 58 - From Zero To Hero

58 | fromzerotohero
LKL’s manufacturing processes conforms to
strict German certification board guidelines, and
is thefirst in theMalaysian industry tobe awarded
the ISO9001:2000&ISO13485:2003certification
by the world renowned German body, TUV SUD.
The awards are testament to the company’s tireless
pursuit of quality.
LKL’s business code of ethics also has in place
a prompt response system, which ensures that
clients receive only the best in post-sales servic-
ing. The company’s service team is dedicated to
ensure that the ‘down-time’ of a product is greatly
reduced, with immediate and consistent support
given for any problems that clients may face.
In order to ensure that their clients’ needs
are fully understood and addressed, LKL greatly
values its research and development facilities,
which support the advanced technologies used to
manufacture and createmedical furnitureof global
acceptance.
LKL’s researchanddevelopment teamcomprises
of experiencedandqualifiedengineers,whoensure
that each design is specifically engineered to cater
to client requirements.
With advanced technology in place at LKL,
almost all are carried out with the assistance of
computer aided machinery, thus reducing room
for possible human error. LKL is the first in the
local industry to acquire the use of roboticwelding
systems in their processes.
Delivering Beyond Expectations
in the Healthcare Industry
At LKL, their vision encapsulates what the
company stands for.They aimto be an innovative
leader in the forefront of the healthcare industry,
committed to delivering beyond expectations of
their clients.
LKL’s commitment has paved theway for inter-
national success, with the company being visibly
present in over 45 countries worldwide to date.
From2002 onwards, LKL successfully penetrated
theglobalmarket, startingwithWest Asia. Initially,
there was some resistance and difficulties, due to
cultural differences, perceptions and cost issues.
However, LKLstayedtrue to itsvision, bydelivering
only the best.
Eventually,LKLmanagedtosecurelong-standing
businessopportunities invarious countries, includ-
ing Bangladesh, Pakistan, Singapore, the United
Arab Emirates, Thailand and Kenya. The role of
MATRADE came into play when LKL was seeking
further businessmatching opportunities.
“MATRADE really does make a difference,
especially when you belong to such a niche
market like the medical furniture industry,”
says Founder and Managing Director, Lim
Kon Lian.
Their export business is currently thriving,
withagents placed all around theworld to assist
and facilitate services in various countries.
Citing an example of delivering beyond
expectations, Lim recalls when LKL was asked
to upgrade existing hospital beds in healthcare
institutions in Malaysia to electrical ones.
The company was able to customise each
delivery for each hospital in a short time
frame, allowing for very little room in ‘down-
time’. Among the major hospitals LKL works
with closely here in Malaysia are Sime Darby
Medical Centre, Columbia Hospitals, the KPJ
Group, the Pantai Group and the Sunway
Group (all of which are well established
medical institutions in the country).
Completed work and projects in hospitals
then become LKL footprints, allowing future
potential clients to see for themselves, fully
operational healthcare institutions with LKL
products working in real time. As the products
speak for themselves, there is little need for the
company to sell the product.
Interactionswithendusers alsoprovide valu-
able feedback toLKL, giving themclear pictures
ofwhat isworkingandwhat isn’t. Feedbackfrom
LKL clients andendusers is highly valuedby the
company, as they benchmark their offerings
based on client satisfaction and equipment
delivery.
Innovation Leads
Achievements in LKL
LKL has won many achievements and awards
in the past years that speak for its quality,
innovation and product assurance. Among the
accolades added to LKL’s cap includeThe Brand
Laureate Award, SME Award, SMB Award and
1Malaysia Enterprise Award.
Recognition of LKL’s innovative work and
products is simply another stepping stone for
the company to achieve greater heights in the
business, as they continue to expand intomore
countries this year forth.
While LKL focuses on the need to raise the
overall qualityof patient care inhealthcare insti-
tutions, all products designed are done so with
enhancing the aesthetics of these innovations
to ensure they assist in reducing the workload
on patients and carers alike.
In recent times, LKL has incorporated the
use of RFIDtags to raise the bar in their bedside
locker.UsingRFIDtechnologyhas givenanedge
toLKLproducts, as it allows for clients toensure
that therewill bea senseof securityandpersonal
touch to their institution’s furniture.
“Technology advances so fast, wemust keep
upwith it. Butwhat’smore important is thatwe
use it to improveandextendtheexisting lifespan
ofmedical furnitureasweknowit.That’s thekey
in innovating a product,” says Lim.