Client's Charter Achievements for 2023
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||||
|---|---|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEP | OCT-DEC | |||||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 429 activities |
330 activities |
404 activities |
342 activities |
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| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 743 enquiries |
893 enquiries |
449 enquiries |
335 enquiries |
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| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 10 applications |
172 applications |
21 applications |
152 applications |
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| 4 |
To ensure the release of publications as follows: |
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| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues |
6 issues |
6 issues |
6 issues |
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| ii) | Up-coming Events | Every 3 months | 1 issue |
1 issue |
1 issue |
1 issue |
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| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 29 contents |
42 contents |
39 contents |
53 contents |
||||
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 1,543 applications |
776 applications |
No approval process was carried out since there was no disbursement of funds for the 3rd quarter period. | 2,058 applications |
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| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
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| i) | Activity 1 / Activity 2 / Activity 3 / Activity 4 / Activity 7 / Activity 8 / Activity 9 / Activity 10 / Activity 11 | Within 14 working days | 46 applications |
65 applications |
84 applications |
52 applications |
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| ii) | Activity 6 / Activity 12 | Within 30 working days | 1 application |
0 application |
4 application |
2 application |
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| iii) | Activity 5 | Within 90 working days | 0 application |
0 application |
0 application |
0 application |
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Note:
- This information will be updated on a quarterly basis
