Client's Charter Achievements for 2013
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | ||||
| JAN - MAR | APR - JUN | JUL - SEP | OCT - DEC | ||||
| 1 | To organise at least 30 trade promotion activities every 3 months. | At least 30 activities every 3 months | 26 activities |
49 activities |
34 activities |
44 activities |
|
| 2 | i) | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 4,010 enquiries |
4,961 enquiries |
4,626 enquiries |
5,073 enquiries |
| ii) | To disseminate international tender notices within 2 working days. | Within 2 working days | 18 tenders |
8 tenders |
5 tenders |
10 tenders |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date. | Within 1 week | 306 applications |
581 applications |
865 applications |
239 applications |
|
| 4 |
To ensure the release of publications as follows: |
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| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues | 6 issues | 6 issues | 3 issue | |
| ii) | MATRADE Leads - every week | Every week | 12 issues | 13 issues | 10 issues | 13 issues | |
| iii) | Up-coming Events - every 3 months | Every 3 months | 1 issue | 1 issue | 1 issue | 1 issue | |
| iv) | Trade Mart - every 2 months | Every 2 months | 1 issue | 2 issue | 1 issue | 2 issues | |
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 118 informations |
142 informations |
73 informations |
111 informations |
|
| 6 | To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days. | Within 10 working days | 1,203 applications |
1,800 applications |
1,301 applications |
1,867 applications |
|
