Client's Charter
Client's Charter Achievements for 2019
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 192 activities |
253 activities |
302 activities |
301 activities |
1,018 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 300 enquiries |
347 enquiries |
313 enquiries |
353 enquiries |
1,313 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 219 applications |
98 applications |
381 applications |
282 applications |
980 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 5 issues |
4 issues |
4 issues |
11 issues |
24 issues |
|
| ii) | MATRADE Leads - every week | Every week | 6 issues |
6 issues |
6 issues |
4 issues |
22 issues |
|
| iii) | Up-coming Events | Every 3 months | 1 issue |
1 issue |
1 issue |
1 issue |
4 issues |
|
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 69 contents |
62 contents |
65 contents |
125 contents |
321 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 472 applications |
724 applications |
916 applications |
810 applications |
2,922 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 | Within 14 working days | 45 applications | 37 applications | 79 applications | 90 applications | 251 applications | |
| ii) | Activity 3 / Activity 4 | Within 30 working days | 9 applications | 0 application |
5 applications |
7 applications |
21 applications |
|
| iii) | Activity 5 | Within 90 working days | 3 applications | 0 application |
10 applications | 4 applications |
17 applications | |
| 8 | To process and approve applications and claims (upon completed documents) for Large Corporation – SME Partnership Programme (LCSME) within 14 working days. | Within 14 working days | 2 applications |
0 application |
0 application |
1 application |
3 applications |
|
Note :
- This information will be updated on a quarterly basis
- Last Updated : 13th January 2020
Client's Charter Achievements for 2018
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 130 activities |
217 activities |
180 activities |
250 activities |
777 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 138 enquiries |
529 enquiries |
143 enquiries |
340 enquiries |
1,150 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 417 applications |
45 applications |
139 applications |
197 applications |
798 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 4 issues | 6 issues | 6 issues | 8 issues | 24 issues | |
| ii) | MATRADE Leads - every week | Every week | 6 issues | 6 issues | 7 issues | 6 issues | 25 issues | |
| iii) | Up-coming Events | Every 3 months | 1 issue | 1 issue | 1 issue | 1 issue | 4 issues | |
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 79 contents |
67 contents |
69 contents |
93 contents |
308 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 76 applications |
485 applications |
577 applications |
716 applications |
1,854 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 | Within 14 working days | 0 application | 20 applications | 34 applications | 64 applications | 118 applications | |
| ii) | Activity 3 / Activity 4 | Within 30 working days | 0 application | 1 application |
8 applications |
13 applications |
22 applications |
|
| iii) | Activity 5 | Within 90 working days | 0 application | 2 applications | 2 applications | 3 applications | 7 applications | |
| 8 | To process and approve applications and claims (upon completed documents) for Large Corporation – SME Partnership Programme (LCSME) within 14 working days. | Within 14 working days | 0 application |
1 application |
0 application |
0 application |
1 application |
|
Note :
- This information will be updated on a quarterly basis
- Last Updated : 15th January 2019
Client's Charter Achievements for 2016
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUNE | JUL-SEPT | OCT-DEC | |||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 38 activities |
49 activities |
157 activities |
217 activities |
||
| 2 | i) | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 3,828 enquiries |
2,821 enquiries |
9,298 enquiries |
181 enquiries |
|
| ii) | To disseminate international tender notices within 2 working days. | Within 2 working days | 5 tenders |
4 tenders |
0 tender |
0 tender |
||
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date. | Within 1 week | 427 applications |
625 applications |
532 applications |
512 applications |
||
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 3 issues | 0 issue | 4 issues | 8 issues | ||
| ii) | MATRADE Leads - every week | Every week | 12 issues | 0 issue | 13 issues | 13 issues | ||
| iii) | Up-coming Events | Every 3 months | 1 issue | 1 issue | 1 issue | 1 issue | ||
| iv) | Trade Mart | Every 2 months | 0 issue | 2 issues | 1 issue | 2 issues | ||
| v) | What's New From Malaysia | Every 6 months | 0 issue | 0 issue | 1 issue | 2 issues | ||
| vi) | International Trade Fairs in Malaysia | Annually | 0 issue | 0 issue | 1 issue | 0 issue | ||
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 63 informations |
49 informations |
65 informations |
46 informations |
||
| 6 | To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days. | Within 10 working days | 481 applications |
1,059 applications |
1,194 applications |
1,928 applications |
||
Note :
- This information will be updated on a quarterly basis
Client's Charter Achievements for 2017
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 121 activities |
178 activities |
148 activities |
107 activities |
554 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 148 enquiries |
78 enquiries |
76 enquiries |
75 enquiries |
377 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 162 applications |
609 applications |
125 applications |
102 applications |
998 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues | 6 issues | 4 issues | 0 issue | 16 issues | |
| ii) | MATRADE Leads - every week | Every week | 13 issues | 13 issues | 13 issues | 6 issues | 45 issues | |
| iii) | Up-coming Events | Every 3 months | 1 issue | 1 issue | 1 issue | 1 issue | 4 issues | |
| iv) | Trade Mart | Every 2 months | 1 issue | 1 issue | 1 issue | 1 issue | 4 issues | |
| v) | International Trade Fairs in Malaysia | Annually | 1 issue | 1 issue | ||||
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 75 new contents |
37 new contents |
26 new contents |
33 new contents |
171 new contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 207 applications |
0 application |
0 application |
0 application |
207 applications |
|
Note :
- This information will be updated on a quarterly basis
Last Updated : 16th March 2018
Client's Charter Achievements for 2015
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | ||||
| JAN-MAR | APR-JUNE | JULY-SEPT | OCT-DEC | ||||
| 1 | To organise at least 30 trade promotion activities every 3 months. | At least 30 activities every 3 months | 13 activities |
41 activities |
41 activities |
65 activities |
|
| 2 | i) | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 4,715 enquiries |
5,580 enquiries |
5,936 enquiries |
6,297 enquiries |
| ii) | To disseminate international tender notices within 2 working days. | Within 2 working days | 14 tenders |
7 tenders |
5 tenders |
0 tender |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date. | Within 1 week | 135 applications |
47 applications |
0 application |
0 application |
|
| 4 |
To ensure the release of publications as follows: |
||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 3 issues | 3 issues | 2 issues | 5 issues | |
| ii) | MATRADE Leads - every week | Every week | 13 issues | 13 issues | 13 issues | 14 issues | |
| iii) | Up-coming Events - every 3 months | Every 3 months | 1 issue | 1 issue | 1 issue | 3 issues | |
| iv) | Trade Mart - every 2 months | Every 2 months | 0 issue | 1 issue | 1 issue | 3 issues | |
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 36 informations |
58 informations |
67 informations |
58 informations |
|
| 6 | To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days. | Within 10 working days | 604 applications |
1449 applications |
862 applications |
1,410 applications |
|
Note : This information will be updated on a quarterly basis
