Client's Charter

At MATRADE, we appreciate the importance of providing a positive business experience to our valued clients.


We continuously seek to enhance our products and services and are committed to delivering reliable and consistently high-quality service.

1

To organise at least 30 trade promotion activities every quarter :

  • International Trade Fair (ITF)

  • Trade and Investment Mission (TIM)

  • Export Acceleration Mission (EAM)

  • International Sourcing Programme (INSP)

  • Export Training Program

  • Courtesy Call

  • Outreach Programme

  • Industry Visits

  • Promotion Booth

  • Guest Speaker

  • In-Store Promotion

2

To entertain and answer information on trade opportunities within two (2) working days.

3

To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting.

4

To ensure the release of publications as follows:

  • MATRADE Online News (MON) - every two (2) weeks

  • MATRADE Upcoming Events - every three (3) months

5

To update the website within two (2) working days upon receiving the updated information.

6

To approve completed Market Development Grant (MDG) applications within seven (7) working days.

Client's Charter Achievement for 2026

NO.

SELECTED ACTIVITY 

CLIENT CHARTER 

JAN-MAR

APR-JUN

JUL-SEPT

OCT-DEC

1

To organise at least 30 trade promotion activities every quarter.

At least 30 activities every quarter

 334

2

To entertain and answer information on trade opportunities within two (2) working days.

 Within 2 working days


572

3

To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting.

 Within 1 week


30

4

To ensure the release of publications as follows:-

 i) MATRADE Online News (MON)

ii) Upcoming Events






Every 2 weeks 

Every 3 months





6


1

5

To update the website within two (2) working days upon receiving the updated information.

 Within 2 working days

37

6

To approve completed Market Development Grant (MDG) applications within seven (7) working days.

 Within 7 working days


662

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