Client's Charter
Client's Charter Achievements for 2023
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||||
|---|---|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEP | OCT-DEC | |||||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 429 activities |
330 activities |
404 activities |
342 activities |
||||
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 743 enquiries |
893 enquiries |
449 enquiries |
335 enquiries |
||||
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 10 applications |
172 applications |
21 applications |
152 applications |
||||
| 4 |
To ensure the release of publications as follows: |
|||||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues |
6 issues |
6 issues |
6 issues |
||||
| ii) | Up-coming Events | Every 3 months | 1 issue |
1 issue |
1 issue |
1 issue |
||||
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 29 contents |
42 contents |
39 contents |
53 contents |
||||
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 1,543 applications |
776 applications |
No approval process was carried out since there was no disbursement of funds for the 3rd quarter period. | 2,058 applications |
||||
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||||
| i) | Activity 1 / Activity 2 / Activity 3 / Activity 4 / Activity 7 / Activity 8 / Activity 9 / Activity 10 / Activity 11 | Within 14 working days | 46 applications |
65 applications |
84 applications |
52 applications |
||||
| ii) | Activity 6 / Activity 12 | Within 30 working days | 1 application |
0 application |
4 application |
2 application |
||||
| iii) | Activity 5 | Within 90 working days | 0 application |
0 application |
0 application |
0 application |
||||
Note:
- This information will be updated on a quarterly basis
Client's Charter Achievements for 2024
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||
| JAN - MAR | APR - JUN | JUL - SEPT | OCT - DEC | |||
| 1. | To organize at least 30 trade promotion activities every 3 months: | At least 30 activities every 3 months | 353 | 402 | 444 | 266 |
| 2. | To entertain and answer information on trade opportunities within 2 working days | Within 2 working days | 465 | 385 | 304 | 384 |
| 3. | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 22 | 51 | 40 | 162 |
| 4. | To ensure the release of publications as follows:- | |||||
| i) MATRADE Online News | Every 2 weeks | 6 | 6 | 6 | 6 | |
| ii) Up-coming Events | Every 3 months | 1 | 1 | 1 | 1 | |
| 5. | To update the website within 2 working days upon receiving the updated information | Within 2 working days | 51 | 61 | 64 | 54 |
| 6. | To approve completed Market Development Grant (MDG) applications within 7 working days | Within 7 working days | 900 | 449 | 1317 | 756 |
| 7. | To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- | |||||
| Activity 1 / Activity 2 / Activity 3 / Activity 4 / Activity 7 / Activity 8 / Activity 9 / Activity 10 / Activity 11 / Activity 12 | Within 15 working days | 94 | 40 | 78 | 92 | |
| Activity 6 | Within 30 working days | 0 | 3 | 2 | 2 | |
| Activity 5 | Within 90 working days | 0 | 0 | 0 | 0 | |
Client's Charter Achievements for 2022
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 313 activities |
268 activities |
279 activities |
243 activities |
1,103 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 291 enquiries |
324 enquiries |
345 enquiries |
598 enquiries |
1,558 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 28 applications |
94 application |
179 applications |
204 applications |
505 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues |
6 issues |
4 issues |
7 issues |
23 issues |
|
| ii) | Up-coming Events | Every 3 months | 1 issue |
1 issue |
1 issue |
1 issues |
4 issues |
|
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 42 contents |
43 contents |
79 contents |
29 content |
193 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 1,927 applications |
389 applications |
1,073 applications |
854 applications |
4,243 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 / Activity 3 / Activity 4 / Activity 7 / Activity 8 / Activity 9 / Activity 10 / Activity 11 | Within 14 working days | 6 applications |
14 applications |
21 applications |
34 applications |
75 applications |
|
| ii) | Activity 6 / Activity 12 | Within 30 working days | 1 application |
3 applications |
2 applications |
3 applications |
9 applications |
|
| iii) | Activity 5 | Within 90 working days | 1 application |
3 applications |
0 application |
0 applications |
4 applications |
|
Note:
- This information will be updated on a quarterly basis
Client's Charter Achievements for 2021
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 174 activities |
201 activities |
215 activities |
245 activities |
835 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 343 enquiries |
278 enquiries |
303 activities |
488 enquiries |
1,412 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 345 applications |
89 applications |
156 applications |
174 applications |
764 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues |
6 issues |
6 issues |
6 issues |
24 issues |
|
| ii) | Up-coming Events | Every 3 months | 18 issues |
1 issue |
1 issue |
1 issue |
21 issues |
|
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 37 contents |
40 contents |
48 contents |
98 contents |
223 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 2,358 applications |
519 applications |
522 applications |
1,954 applications |
5,353 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 / Activity 3 / Activity 4 / Activity 7 / Activity 8 / Activity 9 / Activity 10 / Activity 11 | Within 14 working days | 0 application |
2 applications |
4 applications |
13 applications |
19 applications |
|
| ii) | Activity 6 / Activity 12 | Within 30 working days | 5 applications |
6 application |
5 applications |
3 applications |
19 applications |
|
| iii) | Activity 5 | Within 90 working days | 0 application | 4 applications |
5 applications |
2 applications |
11 applications |
|
Note:
- This information will be updated on a quarterly basis
Client's Charter Achievements for 2020
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 174 activities |
159 activities |
261 activities |
237 activities |
831 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 343 enquiries |
205 enquiries |
729 enquiries |
387 enquiries |
1,710 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 177 applications |
N/A (Due to MCO, events has been cancelled/ postponed) |
4 applications |
77 applications |
258 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 4 issues |
6 issues |
6 issues |
8 issues |
24 issues |
|
| ii) | Up-coming Events | Every 3 months | 1 issue |
N/A (Due to MCO, events has been cancelled/ postponed) |
1 issue |
1 issue |
3 issue |
|
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 73 contents |
31 contents |
56 contents |
36 contents |
196 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 568 applications |
444 applications |
850 applications |
2,462 applications |
4,324 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 | Within 14 working days | 35 applications | 64 applications |
8 applications | 0 application | 107 applications |
|
| ii) | Activity 3 / Activity 4 | Within 30 working days | 4 applications | 1 application |
1 application |
2 applications |
8 applications |
|
| iii) | Activity 5 | Within 90 working days | 0 application | 3 applications |
3 application |
3 application | 9 applications |
|
| 8 | To process and approve applications and claims (upon completed documents) for Large Corporation – SME Partnership Programme (LCSME) within 14 working days. | Within 14 working days | 0 application | 1 application |
1 application |
0 application | 2 application |
|
Note:
- This information will be updated on a quarterly basis
Client's Charter Achievements for 2019
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 192 activities |
253 activities |
302 activities |
301 activities |
1,018 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 300 enquiries |
347 enquiries |
313 enquiries |
353 enquiries |
1,313 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 219 applications |
98 applications |
381 applications |
282 applications |
980 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 5 issues |
4 issues |
4 issues |
11 issues |
24 issues |
|
| ii) | MATRADE Leads - every week | Every week | 6 issues |
6 issues |
6 issues |
4 issues |
22 issues |
|
| iii) | Up-coming Events | Every 3 months | 1 issue |
1 issue |
1 issue |
1 issue |
4 issues |
|
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 69 contents |
62 contents |
65 contents |
125 contents |
321 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 472 applications |
724 applications |
916 applications |
810 applications |
2,922 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 | Within 14 working days | 45 applications | 37 applications | 79 applications | 90 applications | 251 applications | |
| ii) | Activity 3 / Activity 4 | Within 30 working days | 9 applications | 0 application |
5 applications |
7 applications |
21 applications |
|
| iii) | Activity 5 | Within 90 working days | 3 applications | 0 application |
10 applications | 4 applications |
17 applications | |
| 8 | To process and approve applications and claims (upon completed documents) for Large Corporation – SME Partnership Programme (LCSME) within 14 working days. | Within 14 working days | 2 applications |
0 application |
0 application |
1 application |
3 applications |
|
Note :
- This information will be updated on a quarterly basis
- Last Updated : 13th January 2020
Client's Charter Achievements for 2018
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 130 activities |
217 activities |
180 activities |
250 activities |
777 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 138 enquiries |
529 enquiries |
143 enquiries |
340 enquiries |
1,150 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 417 applications |
45 applications |
139 applications |
197 applications |
798 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 4 issues | 6 issues | 6 issues | 8 issues | 24 issues | |
| ii) | MATRADE Leads - every week | Every week | 6 issues | 6 issues | 7 issues | 6 issues | 25 issues | |
| iii) | Up-coming Events | Every 3 months | 1 issue | 1 issue | 1 issue | 1 issue | 4 issues | |
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 79 contents |
67 contents |
69 contents |
93 contents |
308 contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 76 applications |
485 applications |
577 applications |
716 applications |
1,854 applications |
|
| 7 |
To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :- |
|||||||
| i) | Activity 1 / Activity 2 | Within 14 working days | 0 application | 20 applications | 34 applications | 64 applications | 118 applications | |
| ii) | Activity 3 / Activity 4 | Within 30 working days | 0 application | 1 application |
8 applications |
13 applications |
22 applications |
|
| iii) | Activity 5 | Within 90 working days | 0 application | 2 applications | 2 applications | 3 applications | 7 applications | |
| 8 | To process and approve applications and claims (upon completed documents) for Large Corporation – SME Partnership Programme (LCSME) within 14 working days. | Within 14 working days | 0 application |
1 application |
0 application |
0 application |
1 application |
|
Note :
- This information will be updated on a quarterly basis
- Last Updated : 15th January 2019
Client's Charter Achievements for 2017
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUN | JUL-SEPT | OCT-DEC | TOTAL | ||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 121 activities |
178 activities |
148 activities |
107 activities |
554 activities |
|
| 2 | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 148 enquiries |
78 enquiries |
76 enquiries |
75 enquiries |
377 enquiries |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting. | Within 1 week | 162 applications |
609 applications |
125 applications |
102 applications |
998 applications |
|
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues | 6 issues | 4 issues | 0 issue | 16 issues | |
| ii) | MATRADE Leads - every week | Every week | 13 issues | 13 issues | 13 issues | 6 issues | 45 issues | |
| iii) | Up-coming Events | Every 3 months | 1 issue | 1 issue | 1 issue | 1 issue | 4 issues | |
| iv) | Trade Mart | Every 2 months | 1 issue | 1 issue | 1 issue | 1 issue | 4 issues | |
| v) | International Trade Fairs in Malaysia | Annually | 1 issue | 1 issue | ||||
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 75 new contents |
37 new contents |
26 new contents |
33 new contents |
171 new contents |
|
| 6 | To approve completed Market Development Grant (MDG) applications within 7 working days. | Within 7 working days | 207 applications |
0 application |
0 application |
0 application |
207 applications |
|
Note :
- This information will be updated on a quarterly basis
Last Updated : 16th March 2018
Client's Charter Achievements for 2016
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | |||||
|---|---|---|---|---|---|---|---|---|
| JAN-MAR | APR-JUNE | JUL-SEPT | OCT-DEC | |||||
| 1 | To organize at least 30 trade promotion activities every 3 months:
|
At least 30 activities every 3 months | 38 activities |
49 activities |
157 activities |
217 activities |
||
| 2 | i) | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 3,828 enquiries |
2,821 enquiries |
9,298 enquiries |
181 enquiries |
|
| ii) | To disseminate international tender notices within 2 working days. | Within 2 working days | 5 tenders |
4 tenders |
0 tender |
0 tender |
||
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date. | Within 1 week | 427 applications |
625 applications |
532 applications |
512 applications |
||
| 4 |
To ensure the release of publications as follows: |
|||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 3 issues | 0 issue | 4 issues | 8 issues | ||
| ii) | MATRADE Leads - every week | Every week | 12 issues | 0 issue | 13 issues | 13 issues | ||
| iii) | Up-coming Events | Every 3 months | 1 issue | 1 issue | 1 issue | 1 issue | ||
| iv) | Trade Mart | Every 2 months | 0 issue | 2 issues | 1 issue | 2 issues | ||
| v) | What's New From Malaysia | Every 6 months | 0 issue | 0 issue | 1 issue | 2 issues | ||
| vi) | International Trade Fairs in Malaysia | Annually | 0 issue | 0 issue | 1 issue | 0 issue | ||
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 63 informations |
49 informations |
65 informations |
46 informations |
||
| 6 | To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days. | Within 10 working days | 481 applications |
1,059 applications |
1,194 applications |
1,928 applications |
||
Note :
- This information will be updated on a quarterly basis
Client's Charter Achievements for 2015
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | ||||
| JAN-MAR | APR-JUNE | JULY-SEPT | OCT-DEC | ||||
| 1 | To organise at least 30 trade promotion activities every 3 months. | At least 30 activities every 3 months | 13 activities |
41 activities |
41 activities |
65 activities |
|
| 2 | i) | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 4,715 enquiries |
5,580 enquiries |
5,936 enquiries |
6,297 enquiries |
| ii) | To disseminate international tender notices within 2 working days. | Within 2 working days | 14 tenders |
7 tenders |
5 tenders |
0 tender |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date. | Within 1 week | 135 applications |
47 applications |
0 application |
0 application |
|
| 4 |
To ensure the release of publications as follows: |
||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 3 issues | 3 issues | 2 issues | 5 issues | |
| ii) | MATRADE Leads - every week | Every week | 13 issues | 13 issues | 13 issues | 14 issues | |
| iii) | Up-coming Events - every 3 months | Every 3 months | 1 issue | 1 issue | 1 issue | 3 issues | |
| iv) | Trade Mart - every 2 months | Every 2 months | 0 issue | 1 issue | 1 issue | 3 issues | |
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 36 informations |
58 informations |
67 informations |
58 informations |
|
| 6 | To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days. | Within 10 working days | 604 applications |
1449 applications |
862 applications |
1,410 applications |
|
Note : This information will be updated on a quarterly basis
Client's Charter Achievements for 2014
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | ||||
|---|---|---|---|---|---|---|---|
| JAN - MAR | APR - JUN | JUL - SEP | OCT - DEC | ||||
| 1 | To organise at least 30 trade promotion activities every 3 months. | At least 30 activities every 3 months | 32 activity |
35 activities |
15 activities |
45 activities |
|
| 2 | i) | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 5,447 enquiries |
5,962 enquiries |
4,449 enquiries |
4,558 enquiries |
| ii) | To disseminate international tender notices within 2 working days. | Within 2 working days | 8 tenders |
8 tenders |
10 tenders |
8 tenders |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date. | Within 1 week | 442 applications |
662 applications |
712 applications |
275 applications |
|
| 4 | To ensure the release of publications as follows: | ||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 1 issue | 7 issues | 7 issues | 5 issues | |
| ii) | MATRADE Leads - every week | Every week | 13 issues | 13 issues | 13 issues | 13 issues | |
| iii) | Up-coming Events - every 3 months | Every 3 months | 1 issue | 1 issue | 2 issues | 1 issue | |
| iv) | Trade Mart - every 2 months | Every 2 months | 1 issue | 2 issues | 1 issue | 2 issues | |
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 57 informations |
42 informations |
56 informations |
46 informations |
|
| 6 | To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days. | Within 10 working days | 424 applications |
1,784 applications |
1,532 applications |
1,550 applications |
|
Client's Charter Achievements for 2013
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENT | ||||
| JAN - MAR | APR - JUN | JUL - SEP | OCT - DEC | ||||
| 1 | To organise at least 30 trade promotion activities every 3 months. | At least 30 activities every 3 months | 26 activities |
49 activities |
34 activities |
44 activities |
|
| 2 | i) | To entertain and answer information on trade opportunities within 2 working days. | Within 2 working days | 4,010 enquiries |
4,961 enquiries |
4,626 enquiries |
5,073 enquiries |
| ii) | To disseminate international tender notices within 2 working days. | Within 2 working days | 18 tenders |
8 tenders |
5 tenders |
10 tenders |
|
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date. | Within 1 week | 306 applications |
581 applications |
865 applications |
239 applications |
|
| 4 |
To ensure the release of publications as follows: |
||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues | 6 issues | 6 issues | 3 issue | |
| ii) | MATRADE Leads - every week | Every week | 12 issues | 13 issues | 10 issues | 13 issues | |
| iii) | Up-coming Events - every 3 months | Every 3 months | 1 issue | 1 issue | 1 issue | 1 issue | |
| iv) | Trade Mart - every 2 months | Every 2 months | 1 issue | 2 issue | 1 issue | 2 issues | |
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 118 informations |
142 informations |
73 informations |
111 informations |
|
| 6 | To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days. | Within 10 working days | 1,203 applications |
1,800 applications |
1,301 applications |
1,867 applications |
|
Client's Charter Achievements for 2012
| NO. | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENTS | ||||
| JAN - MAR | APR - JUN | JUL - SEP | OCT - DEC | ||||
| 1 | To organise at least 30 trade promotion activities every 3 months. | At least 30 activities every 3 months | 50 activities |
82 activities |
58 activities |
55 activities |
|
| 2 | i) | To entertain, answer and distribute information on trade opportunities within 4 working days. | Within 4 working days | 5,290 enquiries | 4,273 enquiries | 4,232 enquiries |
4,800 enquiries |
| ii) | To disseminate international tender notices within 2 working days. | Within 2 working days | 11 tenders | 7 tenders | 7 tenders | 17 tenders | |
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date. | Within 1 week | 487 applications | 1,055 applications | 284 applications |
228 applications | |
| 4 |
To ensure the release of publications as follows: |
||||||
| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues | 7 issues | 6 issues | 6 issues | |
| ii) | MATRADE Leads - every week | Every week | 13 issues | 13 issues | 13 issues | 12 issues | |
| iii) | Up-coming Events - every 3 months | Every 3 months | 1 issue | 1 issue | 1 issue | 1 issue | |
| iv) | Trade Mart - every 2 months | Every 2 months | 1 issue | 2 issues | 2 issues | 2 issues | |
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 45 informations | 52 informations | 58 informations | 53 informations | |
| 6 | To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days. | Within 10 working days | 1,062 applications | 1,349 applications | 1,241 applications | 1,946 applications | |
Client's Charter Achievements for 2011
| NO | SELECTED ACTIVITY | STANDARD CHARTER | ACHIEVEMENTS | ||||
| JAN - MAR | APR - JUN |
JUL - SEP | OCT - DEC | ||||
| 1 | To organise at least 30 trade promotion activities every 3 months. | At least 30 activities every 3 months | 65 activities |
80 activities |
64 activities |
42 activities |
|
| 2 | i) | To entertain, answer and distribute information on trade opportunities within 4 working days. | Within 4 working days | 2,892 enquiries |
4,610 enquiries | 4,261 enquiries | 4,545 enquiries |
| ii) | To disseminate international tender notices within 2 working days. | Within 2 working days | 10 notices |
36 notices | 22 notices | 20 notices | |
| 3 | To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the application closing date. | Within 1 week | 262 applications |
247 applications | 132 applications | 158 applications | |
| 4 |
To ensure the release of publications as follows: |
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| i) | MATRADE Online News - every 2 weeks | Every 2 weeks | 6 issues | 7 issues | 6 issues | 7 issues | |
| ii) | MATRADE Leads - every week | Every week | 13 issues | 13 issues | 13 issues | 12 issues | |
| iii) | Up-coming Events - every 3 months | Every 3 months | 1 issue | 1 issue | 1 issue | 1 issue | |
| iv) | Trade Mart - every 2 months | Every 2 months | 2 issues | 2 issues | 1 issue | 2 issue | |
| 5 | To update the website within 2 working days upon receiving the updated information. | Within 2 working days | 52 information |
52 information | 41 information | 57 information |
|
| 6 | To review all completed Market Development Grant (MDG) applications and to give the results to the applicants within 10 working days. | Within 10 working days | 507 applications |
1,227 applications | 872 applications | 1,050 applications | |
Client's Charter
At MATRADE, we appreciate the importance of providing a positive business experience to our valued clients.
We continuously seek to enhance our products and services and are committed to delivering reliable and consistently high-quality service.
1. To organise at least 30 trade promotion activities every quarter:
- International Trade Fair
- Trade and Investment Mission
- Export Acceleration Mission
- Promotion Booth
- International Sourcing Programme (INSP)
- In-Store Promotion
- Export Training Program
- Industry Visits
- Guest Speaker
- Outreach Programme
- Courtesy Call
2. To entertain and answer information on trade opportunities within two(2) working days.
3. To inform the results to the applicants for participation in the trade fairs and trade missions within one (1) week after the Selection Committee Meeting.
4. To ensure the release of publications as follows:
- MATRADE Online News - every two (2) weeks
- MATRADE Upcoming Events - every three (3) months
5. To update the website within two (2) working days upon receiving the updated information.
6. To approve completed Market Development Grant (MDG) applications within seven (7) working days.
7. To process and approve applications and claims (upon completed documents) for Services Export Fund (SEF) :-
Cost of travelling and accommodation as a participant in an international competition for the services industry held abroad.
Cost of travelling and accommodation to international destinations for tender bidding; and/ or cost of purchasing tender documents for projects overseas
Cost of travelling and accommodation to meet/ network/ conduct presentations to potential client(s) and further explore potential business and projects overseas
Cost of travelling and accommodation in rendering services for the secured projects undertaken overseas (consultation, supply, delivery, implementation and execution of project)
Cost of conducting a feasibility study for international project overseas
Cost of setting up a commercial office overseas
Cost of procuring commercial intelligence/ market reports for assessing business opportunities or projects in international markets
Cost of developing prototype/ system customisation/ localisation to meet project requirements overseas
Cost of travelling, accommodation and participation fee in international training programmes held locally/ overseas (physical/ virtual) related to the services of the company
Cost of acquiring international certification in export services (including compliance to sustainability)
Cost of renting/ subscribing of software; or Cost of renting of machinery/ equipment for exporting services overseas
Cost of logistic (sea/ air/ land freight) involved in sending of Malaysian products and/ or equipment abroad (door to door), for overseas project awarded to and implemented by Malaysian service companies
