Malaysia External Trade Development Corporation

Below are terms and conditions that govern the use of this website, and state your rights and obligations when accessing and/or using the information and services on the site.

If you are accessing this website, you acknowledge and agree that these terms and conditions are binding on you and constitute an agreement between you, the customer, and us, MATRADE, for such access and/or use.

These current terms and conditions supersede any previous terms and conditions you may have received or accessed to date via the portal. Your continued use and/or access of the services will be deemed to be your acceptance of these current terms and conditions.

Limitation of Liability

You expressly understand and agree that MATRADE shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill or other intangible losses resulting from:

• the use or inability to use the portal
• the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the portal
• unauthorised access to or alteration of your transmission or data
• statements or conduct of any third party on the portal
• any other matter relating to the portal

Links

MATRADE may provide links to other websites. Such linked websites are owned and operated by third parties and as such, MATRADE has no control over such sites and resources. You acknowledge and agree that MATRADE is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any contents, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that MATRADE shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Modifications to Terms of Service

MATRADE reserves the right at all times to vary, modify, delete or add to these Terms and Conditions by giving you prior notice thereof. However, in cases of urgency or in order to protect the security of the portal or in other circumstances beyond our control, when MATRADE finds it necessary to vary, modify, delete or add to these Terms and Conditions, it may do so without prior notice to you. It is accepted that in order to keep yourself up-to-date with any variation, modification, deletion or addition to these Terms and Conditions, you agree to access and peruse these Terms and Conditions periodically and on a regular basis. You further agree and accept that your continued access and use of these Terms and Condition (as varied or modified from time to time) will amount to your acceptance of any variation, deletion, modification or addition to these Terms and Conditions.

Modification to the Service

MATRADE reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice. You agree that MATRADE shall not be liable to you or to any third party for any modification, suspension or discontinuance of the service.

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The following privacy policy explains the general terms of how Malaysia External Trade Development Corporation (MATRADE) (referred to as “we”, “us” or “our”) collect and process your personal data.

MATRADE is committed to the protection of your personal data and compliance to the Personal Data Protection Act 2010 ("PDPA") and any other applicable laws and regulations governed in Malaysia and outside Malaysia. By providing your personal data to us, you acknowledge and consent for your personal data being processed by us and to be disclosed to third parties according to this policy.

Collection of Personal Data

MATRADE collects your personal data in the course of your dealings with us. The personal data collected by us may include but are not limited, to the following:

1. Name and identification number
2. Contact information
3. Email address
4. House Address
5. Designation
6. Banking information
7. Passport number and details
8. Information of your company (including name, address, registration number, business interests)

MATRADE also collects personal data in relation to its role as an employer including contact details, date of birth, qualifications, skills, health information and salary details.  In the course of browsing MATRADE's website and its online services, MATRADE collects the Internet Protocol (IP) address and cookies.

Ways of Collecting Personal Data

We may collect the personal data through various methods and channels including but not limited to:

1. Through your verbal and written communication with us
2. Communication with you via electronics means
3. From third party connected with you, such as employers, contractors, agents, subject to your prior consent.

Use of Personal Data

MATRADE may process the personal data collected for the purposes that are necessary or related to its functions and activities, including (but not limited to) the following:

1. To promote, assist and develop Malaysia's external trade with particular emphasis on the export of manufactured and semi-manufactured products and, on a selective basis, imports
2. To formulate and implement a national export marketing strategy to promote the export of manufactured and semi-manufactured products
3. To undertake commercial intelligence and market research and create a comprehensive database of information for the improvement and development of trade
4. To organize training programmes to improves the international marketing skills of the Malaysian exporters
5. To enhance and protect Malaysia's international trade interests abroad
6. To represent Malaysia in any international forum in respect of any matter relating to trade
7. To develop, promote, facilitate and assist in the service areas related  to trade
8. To advise the Government on matters affecting or in any way connected with trade and to act as the agent of the Government or for any person, body or organization on such matters
9. To do all such other matters and things as may be incidental to or consequential upon the discharge of its functions

If you do not provide us with your personal data, we may not be able to provide you with our services or respond to any enquiries or requests you submit to us.

Disclosure

Your personal data may be shared where necessary so as to serve you. An example might be in terms of resolving or addressing complaints that require escalation to other Government agencies.  MATRADE will not share your personal data with non-Government entities, except where such entities have been authorized to carry out specific Government services. 

We may also disclose your personal data to local and overseas recipients when performing our functions and/or activities.

Retention

Your personal data will be retained for the purposes to which it was collected and processed, or to comply with any legal, regulatory or internal requirements. We will take all reasonable steps to ensure that all personal data is destroyed or permanently deleted if it is no longer required for the purpose for which it was collected and processed.

Your rights

You have a right to request for access to and correction of your personal data.  You may also withdraw your consent to our processing of your personal data. To make these requests, or if you have any questions or complaints about how we handle your personal data, please communicate with MATRADE in writing  at the postal or email address below:

MATRADE
Menara MATRADE,
Jalan Sultan Haji Ahmad Shah
50480 Kuala Lumpur,
Malaysia
(Attention: Head, Exporters Advisory and Training Unit)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Keeping Your Personal Data Secure

We use appropriate security measures to protect your personal data.   Where we consider necessary or appropriate, we may transfer the personal data to a third party appointed by MATRADE within or outside Malaysia, under similar level of security measures for the purpose of data storage, backup or processing.

Find out more about the data security by reading our Dasar Keselamatan ICT (DKICT) MATRADE.

Link to Other Websites

In the course of browsing MATRADE's website, it may contains links to other websites that is outside our control. You should be aware that other websites linked by MATRADE's website may have different privacy policies and we encourage you to read and understand their privacy policy.

Changes to This Policy

If this privacy policy changes in any way, it will be updated on this page. Regularly viewing this page ensures you are updated on the information which is collected, how it is used and under what circumstances, if any, it is shared with other parties

Last updated : 25 May 2018